# Solutions Architect - Salesforce

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $220k – $350k/yr
**Experience:** 8+ years
**Skills:** Salesforce Service Cloud, Salesforce, Apex, Flows, Mulesoft, REST APIs, Soap Apis, Omni-Channel Routing, Case Management, Data Models
**Posted:** 2026-01-12

> Architect scalable Salesforce Service Cloud solutions for enterprise service operations, lead technical pre-sales engagements, design integrations with external systems, and define best practices as a trusted advisor to customers.

## Job Description

## In this role, you will
- Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.
- Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.
- Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.
- Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
- Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.
- Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices.

## Your background looks something like this
- 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
- Deep expertise with **Salesforce Service Cloud**, including case management, console configurations, omni-channel routing, and automation capabilities.
- Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.
- Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.
- Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.
- Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.

## Even better if you have
- Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.
- Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.
- Salesforce Architect (CTA), Application Architect, or System Architect certifications.
- Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.

## Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best

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