# Client Support Representative

**Company:** [Built](https://hotfix.jobs/companies/built)
**Location:** Nashville, TN
**Role:** Customer Support
**Salary:** $45k – $65k/yr
**Experience:** 2+ years
**Skills:** Salesforce, Zendesk, Jira, Google Workspace, Ticketing Systems, Phone Support, Email Support, Chat Support, Troubleshooting, Customer Service
**Posted:** 2026-06-16

> Provide technical support via phone, email, and chat for Built's real estate finance platform. Troubleshoot issues, log tickets, and advocate for customers while meeting performance metrics.

## Job Description

## What You'll Do

- Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions.
- Escalate complex issues to senior team members as needed.
- Collect data using monitoring and support tools to identify root causes and drive resolutions.
- Log and categorize incidents in a ticketing system to extract valuable customer and product insights.
- Document resolutions and contribute to improving internal and customer-facing knowledge bases.
- Continuously expand your understanding of Built's products, services, and tools.
- Advocate for customers and provide insights to enhance their experience.
- Maintain professionalism and confidentiality in all customer interactions.
- Meet performance metrics, including response time and customer satisfaction.
- Collaborate with the team to streamline support processes and raise standards.

## Ideal Profile & What You'll Bring

- 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.
- A great listener and problem solver with a strong customer service mindset.
- Strong problem-solving skills and a customer-first approach.
- Exceptional communication skills, able to explain technical concepts to non-technical users.
- A team player with a positive attitude and respect for colleagues.
- A quick learner eager to master technical systems and new tools.
- A dependable, process-driven individual who can improve and follow procedures.
- Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.

## Compensation & Benefits

- Salary range: $45,000 - $65,000 USD per year.
- Equity in the form of stock options.
- Top-notch medical, dental and vision coverage.
- Unlimited PTO policy.
- 401k with match and expedited vesting.
- Learning Grant program to support ongoing professional development.

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**Canonical:** https://hotfix.jobs/jobs/f5e08e6f-5be0-4e4a-add9-b9c372849a8b