# Operations Associate, Flexdrive

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Dallas, TX
**Role:** Other
**Salary:** $17 – $22/hr
**Experience:** 1+ years
**Skills:** Customer Service, Problem Solving, Verbal Communication, Written Communication, Teamwork, Driver'S License
**Posted:** 2026-07-01

> Operations Associate supporting Lyft's Flexdrive vehicle rental program for drivers in Dallas. Handles end-to-end rental process, vehicle prep (cleaning, inspections, telematics), lot management, and customer support with strong in-person service skills.

## Job Description

## Responsibilities
- Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

## Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Dallas Fort-Worth area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

## Nice-to-Haves
- Love ride-sharing so much that you're a Lyft driver too
- Proficiency in other languages

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**Canonical:** https://hotfix.jobs/jobs/f59c7646-160e-4057-bfc5-cbe8526c415c