# IT Manager

**Company:** [Yubico](https://hotfix.jobs/companies/yubico)
**Location:** Stockholm, Sweden
**Role:** IT Support
**Experience:** 5+ years
**Skills:** Google Workspace, Microsoft 365, macOS, Windows, Jira Service Management, Itil, Snipeit, Atlassian Suite, Identity Management, Endpoint Security
**Posted:** 2026-07-30

> Leads a global IT Support and Services team, overseeing service desk operations, workflows, vendors, assets, security alignment, and AI enablement. Requires 5+ years of IT experience, including 2+ years managing IT teams, plus expertise in workplace technology and service tooling.

## Job Description

## Responsibilities

- Lead, mentor, and grow a globally distributed IT Support and Services team.
- Own the global IT service desk queue and escalations, ensuring effective service delivery and high user satisfaction.
- Design, document, and continuously improve IT processes and automated workflows.
- Drive reliable service delivery and performance of core IT services, including dedicated support for Supply Chain teams.
- Manage vendor relationships and augmented workforce, including contractor management and hardware and software supplier renewals and spend.
- Manage IT asset inventory and lifecycle, optimizing spend, sustainability, and global hardware refresh cycles.
- Partner with Security to align IT processes, access controls, and device baselines with internal security policies and external compliance standards.
- Support AI enablement initiatives to drive adoption and operational efficiency.

## Requirements

- 5+ years of professional IT experience, including 2+ years in an IT management role.
- Experience managing IT support teams in a fast-paced, scaling environment.
- Familiarity with modern productivity suites such as Google Workspace and Microsoft 365, enterprise SaaS solutions, and device management for macOS and Windows.
- Practical experience with IT project management, ticketing, and workflow tools such as Jira Service Management.
- Understanding of modern IT security principles, identity management, and endpoint security.
- Strong leadership, interpersonal, and communication skills for collaborating with global stakeholders.

## Nice-to-haves

- Relevant industry certifications, such as ITIL.
- Experience with asset management systems such as SnipeIT and the broader Atlassian Suite.

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