# Account Manager 3, Customer Success

**Company:** [RSA](https://hotfix.jobs/companies/rsa)
**Location:** Remote
**Role:** Customer Success
**Salary:** $140k – $160k/yr
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, Solution Engineering, Stakeholder Management, Cross-Functional Collaboration, Product Adoption, Technical Fluency, Value Realization
**Posted:** 2026-06-17

> Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.

## Job Description

## Roles & Responsibilities
- Help customers realize value quickly and drive strong product adoption.
- Act as a trusted advisor by understanding customer goals, use cases, and business priorities.
- Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations.
- Champion the voice of the customer internally and partner cross-functionally to improve outcomes.
- Take ownership of customer needs and blockers, coordinating the right resources to keep momentum.
- Review product usage, align success plans to customer goals, and adapt guidance as needs evolve.
- Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through.
- Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience.
- Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership.

## Required Skills
- 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles.
- Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other.
- Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.
- Strong stakeholder management and relationship-building skills across customer and internal teams.
- Ability to connect product capabilities to customer goals, business outcomes, and long-term value.
- Experience working cross-functionally with sales, product, support, engineering, and delivery teams.
- Strong organizational skills and consistent follow-through across multiple priorities.
- Bachelor’s degree strongly preferred.
- Technical background or experience in a technical customer-facing role strongly preferred.

## Compensation & Benefits
**Pay Range (On-Target-Earnings):** $140,000 - $160,000

Full-time, non-Sales US employees are also eligible for annual discretionary bonuses that are funded based on prior year company performance.

In addition, RSA offers its eligible US employees a comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance, and a 401(k) retirement plan with company matching contributions.

## Similar roles

- [Capture Engineer](https://hotfix.jobs/jobs/b821b369-5d5e-4c65-be05-872280e63bef) - Usul - San Francisco, CA - $140k – $200k/yr
- [Deployment Strategist](https://hotfix.jobs/jobs/260f3f25-59c5-4171-92de-3a8518783110) - Usul - San Francisco, CA - $140k – $200k/yr
- [AI Customer Success Manager](https://hotfix.jobs/jobs/7c75edbc-813a-4f15-b523-0ad3a9aff5f3) - Raylu - New York, NY - $140k – $190k/yr
- [Customer Success Manager, Commercial (EST)](https://hotfix.jobs/jobs/c91a3008-ab89-45ac-b032-eb674657362c) - Nooks - San Francisco, CA - $135k – $153k/yr
- [Customer Success Engineer](https://hotfix.jobs/jobs/14b7b109-1849-4894-a647-346571234fca) - Sprig - San Francisco, CA - $135k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/f4b3957d-2896-45bf-a02c-0cadb747184f
**Canonical:** https://hotfix.jobs/jobs/f4b3957d-2896-45bf-a02c-0cadb747184f