# Implementation Manager, SMB

**Company:** [Closinglock](https://hotfix.jobs/companies/closinglock)
**Location:** Austin, TX
**Role:** Solutions Architecture
**Experience:** 3+ years
**Skills:** Saas Implementation, Project Management, Customer Onboarding, CRM, Cross-Functional Collaboration, Customer Training, Process Improvement, Risk Management
**Posted:** 2026-06-15

> Own end-to-end onboarding and implementation for new SMB customers, serving as primary contact from contract to go-live while coordinating with Sales, CS, Product, and Engineering.

## Job Description

## What You’ll Do
- Own and manage the full customer implementation lifecycle, from kickoff to successful go-live
- Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
- Lead customer kickoff calls, training sessions, and configuration meetings
- Develop and manage implementation plans, timelines, and deliverables
- Identify risks or blockers early and proactively drive resolutions
- Coordinate with internal teams to support technical requirements and integrations
- Educate customers on best practices to drive adoption and long-term success
- Maintain accurate documentation and updates within CRM and internal tools
- Continuously improve implementation processes, playbooks, and documentation

## What We’re Looking For
- 3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
- Strong project management and organizational skills with the ability to juggle multiple implementations at once
- Excellent communication skills — confident leading calls and explaining complex concepts clearly
- Customer-first mindset with a focus on delivering a great experience
- Ability to work cross-functionally and thrive in a fast-paced, growing environment
- Comfortable with learning new software quickly

## Perks & Benefits
- Competitive salary
- Equity compensation
- Medical, dental, vision, and life insurance
- Unlimited PTO
- 401(k) match
- Maternity/paternity leave
- Fully-subsidized downtown parking
- Weekly lunch stipend
- Full access to onsite gym and locker rooms
- Monthly team get-togethers (Lunches, social events, sports outings, etc)

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**Apply:** https://hotfix.jobs/jobs/f4a7e12f-af9b-4331-b07c-7a091a096894
**Canonical:** https://hotfix.jobs/jobs/f4a7e12f-af9b-4331-b07c-7a091a096894