# Customer Success Associate

**Company:** [Adaptive Security](https://hotfix.jobs/companies/adaptive-security)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $90k – $100k/yr
**Experience:** 1+ years
**Skills:** Customer Success, Client Onboarding, Implementation, Technical Support, Troubleshooting, SaaS, Problem-Solving, Communication
**Posted:** 2026-07-29

> Own customer implementation, onboarding, and technical support for a cybersecurity SaaS platform. Requires 1-2 years client-facing SaaS experience, strong troubleshooting skills, and excellent communication.

## Job Description

## Responsibilities
- Own all aspects of customer implementation, onboarding, and support.
- Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
- Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
- Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
- Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
- Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
- Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
- Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.

## Qualifications
- 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills and a customer-first mindset.
- Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
- A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers.

## Compensation & Benefits
- Competitive compensation and a fantastic office atmosphere.
- Premium healthcare and wellness benefits.
- Catered lunch in the NYC office, Monday - Friday.

## Similar jobs

- [Customer Success Manager](https://hotfix.jobs/jobs/d0c664c2-865d-452f-9a78-db3e8152a9bb) - Justworks - New York, NY - $96k – $105k/yr
- [Technical Account Manager Analyst](https://hotfix.jobs/jobs/3cf94e1a-3117-4999-861f-1c27f151c694) - Okta - Chicago, IL - $84k – $126k/yr
- [Patient Navigation Program Advisor, Continuity](https://hotfix.jobs/jobs/f6b3bc29-ea20-42d2-8501-2895089d8fb1) - Rad AI - Remote - $83k – $104k/yr
- [Onboarding Specialist](https://hotfix.jobs/jobs/5a45a163-0ade-441a-9af3-61f518c4e9a9) - GovDash - Remote - $80k – $100k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/1c46d770-9df2-4880-af91-4d02286579f0) - Phonely - San Francisco, CA - $100k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/f42f2067-986d-4fd6-a0eb-7865ee22dc79
**Canonical:** https://hotfix.jobs/jobs/f42f2067-986d-4fd6-a0eb-7865ee22dc79