# Manager I, Content Program Management

**Company:** [Rover](https://hotfix.jobs/companies/rover)
**Location:** Florida, Georgia, Idaho, Michigan, North Carolina, Texas
**Role:** Technical Program Management
**Salary:** $91k – $129k/yr
**Experience:** 2+ years
**Skills:** Content Strategy, Knowledge Management, Project Management, Program Management, Business Analysis, Data Analysis, Knowledge Base Tools, Help Center Systems, Stakeholder Management, Ai-Powered Content Tools
**Posted:** 2026-06-09

> Lead and coach a team of content writers while owning knowledge base strategy and program management for customer service operations. Requires 2+ years people management and program management experience plus strong data analysis skills.

## Job Description

## Responsibilities
- Lead, coach, and develop a team of Content Writer/Editors based across global locations.
- Co-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction.
- Identify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools.
- Drive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.
- Elevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area.
- Assess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes.
- Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives.
- Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.

## Requirements
- 2+ years of experience as a people manager and content leader within an operations, customer service, or other customer-facing environment.
- 2+ years of experience successfully applying the principles, standards, and tools associated with business analysis, program management, and project management.
- Current knowledge of effective content and knowledge management methodologies, techniques, and practices.
- Experience managing and using various knowledge base tools and help center systems.
- Strong data analysis skills and financial acumen; ability to use data to understand problems, identify options, and make sound decisions.
- Ability to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization.
- BA/BS degree or equivalent professional experience.

## Nice-to-Haves
- Experience working at a fast-paced tech company or in a startup environment.
- Experience working in a marketplace or B2C organization.
- Experience working with customer support teams.
- Familiarity with AI-powered tools for content creation, curation, or knowledge management.

## Compensation & Benefits
- Competitive compensation.
- 401k match.
- Long-term incentive plan with a company performance-based cash payout.
- Flexible PTO.
- Competitive benefits package, including medical, dental, and vision insurance.
- Commuter benefits.
- Pet benefits, including $1000 toward adopting your first dog or cat.
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly.
- Regular team activities performed in-person and virtually.

## Similar roles

- [Technical Program Manager - Tools](https://hotfix.jobs/jobs/4e2e4a8b-084c-4084-a257-8f9c74441904) - Applied Intuition - Sunnyvale, CA - $102k – $200k/yr
- [Agile Scrum Master](https://hotfix.jobs/jobs/3141ed24-1c4d-4c46-8e26-31fb8c1c88d5) - Crusoe - San Francisco, CA - $105k – $125k/yr
- [Research Program Manager](https://hotfix.jobs/jobs/ea9f8706-ecf4-43fe-bcf8-6a91fa550d05) - Mercor - San Francisco, CA - $120k – $200k/yr
- [Junior Project Manager](https://hotfix.jobs/jobs/1bf4f854-53f2-40ee-9726-7ac84f226f98) - Agency - Richmond, VA - $57k – $72k/yr
- [Junior Project Manager](https://hotfix.jobs/jobs/ca443c1f-26b7-4971-a5a9-60dc3e7a9d83) - Agency - New York, NY - $57k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/f416d338-3593-4fc8-aa6f-171c7ad9ba3b
**Canonical:** https://hotfix.jobs/jobs/f416d338-3593-4fc8-aa6f-171c7ad9ba3b