# Mid-Market Customer Success Manager

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $145k – $175k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, Ai Workflow Implementation, Renewal Management, Customer Discovery, Cross-Functional Collaboration, Playbook Development, Technical Product Experience, Notion, Value Articulation
**Posted:** 2026-05-22

> Drive AI adoption, renewals, and expansion for named mid-market accounts at Notion. Own the end-to-end customer journey, lead AI workshops, and partner with AEs on growth strategy.

## Job Description

## What You'll Achieve
- Drive AI adoption, value delivery, and renewals for a book of named accounts
- Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
- Lead AI workshops to build and deploy workflows that solve specific business problems
- Identify and qualify expansion opportunities within existing accounts
- Co-build customer success plans to help every customer achieve desired objectives
- Partner with AEs on growth strategy while owning customer activation and renewal readiness
- Learn our product inside and out and help your customers drive business outcomes
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Document and share key findings/learnings with the broader Notion organization

## Skills You'll Need to Bring
- 5+ years of success in your current Customer Success or Account Management role
- Experience driving the end-to-end customer journey — from adoption to renewal
- Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- Comfortable with technical concepts and able to build and implement AI workflows
- Ability to articulate value customers are receiving and present it effectively to senior audiences
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
- Curious and willing to adopt AI tools to work smarter and deliver better results

## Nice to Haves
- Power user of Notion
- Experience working with a technical product and multiple commercial models (seats, usage)
- First or early hire at a fast growing startup
- Experience using Notion at a past or current company

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