# IT Support Specialist

**Company:** [Sprinter Health](https://hotfix.jobs/companies/sprinter-health)
**Location:** Atlanta, GA, San Francisco, CA, Menlo Park, CA
**Role:** IT Support
**Salary:** $70k – $85k/yr
**Experience:** 2+ years
**Skills:** Google Workspace, Zendesk, Slack, Rippling, macOS, MFA, SSO, SAML, SCIM, HIPAA, Hitrust, Iru, Python, Google Apps Script
**Posted:** 2026-06-11

> Provide Tier 1/2 corporate IT support, manage user accounts and SaaS tools, and ensure security/compliance for a fast-growing healthcare startup.

## Job Description

## Helpdesk & End-User Support
- Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email.
- Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues.
- Escalate complex issues to the Sr Manager of IT or external vendors as appropriate.
- Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base.

## Access & Identity Management
- Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools.
- Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles.
- Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization.
- Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements.

## SaaS & Systems Administration
- Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk.
- Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning.
- Monitor system health, SaaS license usage, and application integrations.
- Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT.

## Security & Compliance
- Follow and enforce established IT security policies and best practices (HIPAA, HITRUST).
- Assist in monitoring for security events, anomalous activity, and policy violations.
- Support audit preparation activities including evidence collection and documentation.
- Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru.

## Device & Asset Management
- Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees.
- Maintain accurate asset records and inventory for corporate IT hardware.
- Support device lifecycle activities including procurement, setup, imaging, and decommission.

## Required Qualifications
- Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field.
- 2+ years of experience in a corporate IT support, helpdesk, or systems administration role.
- Hands-on experience with Google Workspace administration (user management, groups, policies).
- Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA).
- Working knowledge of macOS endpoint environments.
- Understanding of IT security best practices, including HIPAA and data privacy principles.
- Strong written and verbal communication skills; able to support non-technical users remotely.
- Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently.

## Preferred Qualifications
- Experience with tools such as Iru (formerly Kandji), Zendesk, Rippling, or Slack administration.
- Familiarity with scripting or automation (Google Apps Script, Python, or similar).
- Experience supporting compliance frameworks such as HITRUST, SOC 2, or HIPAA.
- CompTIA A+, CompTIA Security+, Google Workspace Administrator, or other relevant certifications.

## What We Offer
- Medical, dental, and vision coverage—100% paid for you and your dependents.
- 401(k) with company match.
- Short- and long-term disability, life insurance, and more.

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