# Forward Deployed Product Manager

**Company:** [Neon Health](https://hotfix.jobs/companies/neon-health)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $121k – $177k/yr
**Skills:** Notion, Asana, Jira, Slack, Zoom, Salesforce, HubSpot, Excel, Google Sheets, BI Tools, SaaS, AI Workflows
**Posted:** 2025-09-02

> Leads technical implementations and adoption of AI automation platform for enterprise healthcare customers. Translates needs to engineering specs, diagnoses issues, manages programs, and drives expansion while building executive relationships.

## Job Description

## Jobs To Be Done
- Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. 
- Operate as the connective tissue between customer workflows, engineering, and product.
- Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives.
- Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases.
- Drive implementations: Hand-hold customers through onboarding and integration.
- Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges.
- Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives.
- Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities.

## Product Manager DNA with Strong Customer-facing Skills
- **Systems thinker**: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases.
- **Technical curiosity**: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot.
- **Strong analytical horsepower**: “Scary smart,” structured, and able to solve ambiguous, multi-layered problems.
- **Execution excellence**: Manages ~20+ workstreams, drives clarity, and delivers consistently.
- **Trusted advisor**: Builds credibility with executives while managing detailed, hands-on implementation work.
- **High agency**: Independent operator who can push through ambiguity and keep programs moving without handholding.

## Experience
- Excelled in roles such as: Product Manager, Forward-deployed engineer, Strategy & business consultant.
- Experience navigating complex workflows, ideally in SaaS or automation platforms.
- Track record of leading implementations, technical onboarding, or product rollout programs.
- Strong presence with enterprise stakeholders: can influence, align, and communicate clearly.
- **Bonus**: experience in consulting, data-heavy operational environments, or technical product roles.

## Required Tools
- Project management platforms (**Notion**, **Asana**, **Jira**, etc.)
- Communication & CRM (**Slack**, **Zoom**, **Salesforce**, **HubSpot**)
- Analytics and reporting (**Excel/Sheets**, BI tools)
- Comfort learning new SaaS tools and light automation as needed.

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**Apply:** https://hotfix.jobs/jobs/f3bfd3bd-ee89-416f-b764-65f5ea032d47
**Canonical:** https://hotfix.jobs/jobs/f3bfd3bd-ee89-416f-b764-65f5ea032d47