# Customer Success Manager

**Company:** [Hudl](https://hotfix.jobs/companies/hudl)
**Location:** Lincoln, NE
**Role:** Customer Success
**Salary:** $34k – $65k/yr
**Skills:** Salesforce, Salesloft, Customer Success, Account Management, Onboarding, Renewals, Churn Prevention, Data Analysis, Product Adoption, Territory Management
**Posted:** 2026-06-15

> Serve as the primary strategic partner for High School, Club, or Youth accounts, driving onboarding, product adoption, retention, and expansion revenue. Requires 3 days/week in Lincoln, NE office.

## Job Description

## Your Priorities Will Include

- **Executing High-Impact Onboarding.** Partner with Account Executives to transition new accounts, ensuring every program hits the ground running and sees immediate value.
- **Maximizing Territory Impact.** Drive deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow.
- **Driving Strategic Engagement.** Conduct reviews and strategy sessions with Coaches and Directors to provide education and roadmaps for program goals and long-term renewals.
- **Championing the Hudl Ecosystem.** Communicate the value of the full Hudl suite and identify where a program's gaps could be bridged by broader offerings.
- **Mastering the Metrics.** Use data to proactively identify at-risk accounts, keeping engagement high, churn low, and expansion revenue growing.

## Must-Haves
- Passionate about the user experience; lean into tough conversations to turn dissatisfied users into long-term partners.
- Communicate with clarity; translate technical value to both internal stakeholders and external decision-makers.
- Understand the sales funnel and can spot "expansion signals"; comfortable using health scores and engagement metrics.
- Quickly grasp product market fit; comfortable using Salesforce, Salesloft, and other platforms.
- Balance a heavy load—from onboarding new accounts to holding program reviews—without letting the ball drop.

## Nice-to-Haves
- Always looking for a better way to do things; excited to help refine processes and find creative solutions.
- Sports industry experience as a coach, athlete, or administrator.
- SaaS background in a client-facing role at a tech company.
- Familiarity with the Hudl Suite.

## Our Role
- Champion work-life harmony with flexible vacation time, company-wide holidays, timeout days, and remote work options.
- Guarantee autonomy with an open, honest culture and trust from day one.
- Encourage career growth with resources and opportunities for professional development.
- Provide an environment to help you succeed with tech stack and hardware support.
- Support mental and physical health with Employee Assistance Program, employee resource groups, and fitness partner Peerfit.
- Cover medical insurance with multiple plans including vision, dental, fertility healthcare, and family forming benefits.
- Contribute to 401(K) with up to 4% match.

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