# EDI Experience Manager

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $80k – $100k/yr
**Experience:** 1+ years
**Skills:** edi, enrollment, rcm, clearinghouse, ms excel, Zendesk, emr, rtm, hep, CRM, hies, AI, Customer Support
**Posted:** 2026-07-20

> Bridge technical EDI/enrollment knowledge with efficient support workflows for a healthcare SaaS company's Client Success team. Provide hands-on EDI help desk support (80%), represent topics in client calls, optimize processes, audit for AI opportunities, and liaise with engineering; requires rehab clinician experience and analytical mindset.

## Job Description

## Key Responsibilities
- Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system.
- Be each customer’s champion by providing ongoing support via the EDI help desk platform helping them find solutions to their inquiries (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc).
- Build genuine EDI/Enrollment subject-matter depth over time as this role is expected to grow into more technical ownership.
- Represent EDI/Enrollment topics directly to clients in scheduled onboarding meetings and ad hoc meetings as appropriate.
- Support development and update of the internal and external EDI knowledge base to help scale our help desk support.
- Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket.
- Learn, adopt, establish processes and workflows that allow the EDI team to run like a well oiled machine.
- Audit existing processes to proactively identify opportunities to use AI to accelerate EDI processes and workflows.
- Support EDI engineering ticket creation, review and prioritization.
- Take on tasks beyond the defined job responsibilities as required, demonstrating adaptability and a willingness to contribute to various aspects of the team's goals.

## Minimum Requirements
- Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA.
- Willingness to build technical fluency in EDI file formats and enrollment mechanics over time.
- Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software.
- Proactive, self-motivated and ability to use resources available to learn quickly and autonomously.
- Experienced in thriving within dynamic work settings that demand adaptability and efficiency.
- Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure.
- Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours.
- Passionate about establishing processes.
- Highly Proficient in MS Excel.
- Exceptional written and verbal communication skills.
- No prior EDI/Enrollment experience required; comprehensive training will be provided.

## Preferred Qualifications
- Prior startup and/or B2B SaaS technology organization experience.
- Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.).
- Prefer 1-3 years of experience on a Support or CX Team.
- Able to communicate effectively across teams.
- Understanding and learning software must be a passion of yours.
- Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times.
- Be comfortable owning your own workload.
- Experience with Zendesk or similar customer support software.
- Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc).

## Perks
- Competitive salaries.
- Remote/hybrid environment.
- Potential equity compensation for outstanding performance.
- Flexible PTO.
- Company-wide sponsored lunches.
- Company paid disability and life insurance benefits.
- Company paid family and medical leave.
- Medical, dental, and vision insurance benefits.
- Discounted pet insurance.
- FSA/DCA and commuter benefits.
- 401k.
- Complimentary subscription to digital fitness classes and wellness content.
- Recovery suite at HQ – includes a cold plunge, sauna, and shower.

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