# Backend Engineer, Ops

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Backend Engineering
**Salary:** $168k – $285k/yr
**Experience:** 5+ years
**Skills:** Python, TypeScript, Node.js, React, Next.js, Postgres, Redis, AWS, Retool, Zendesk
**Posted:** 2026-03-04

> Builds full-stack internal tools and backend services for operations teams, integrating Retool, Zendesk, and AI for automation and efficiency. Requires 5+ years experience with Python/TypeScript, full-stack frameworks, APIs, databases, and AI technologies.

## Job Description

## What You'll Do
- Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
- Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
- Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
- Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
- Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
- Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
- Write clean, maintainable, and well-tested code following software engineering best practices
- Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
- Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
- Participate in an On Call rotation to resolve critical issues impacting internal users

## What You'll Need
- 5+ years of software engineering experience building and shipping production applications
- **Strong proficiency** in modern programming languages such as **Python**, **TypeScript/Node.js**, or similar
- Experience building full-stack applications with modern frameworks (**React**, **Next.js**, or similar for frontend)
- Solid understanding of **backend architecture**, **API design**, and **database systems** (**PostgreSQL**, **Redis**, etc.)
- Demonstrated aptitude for working with **AI technologies**, including experience integrating **LLMs**, building AI-powered features, or applying AI to solve business problems
- Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
- Strong product sense and user empathy, with ability to translate business requirements into technical solutions
- Familiarity with **cloud infrastructure** (**AWS** preferred) and modern **DevOps** practices

**Nice-to-have:** Experience with platforms like **Retool**, **Zendesk**, or similar internal tooling platforms

## Similar roles

- [Software Engineer, Dev API](https://hotfix.jobs/jobs/8ab669bc-c97a-4904-8c17-f15758eec248) - Ramp - New York, NY - $168k – $330k/yr
- [Software Engineer, Fraud & Identity](https://hotfix.jobs/jobs/fa472560-acd7-4a6b-b62d-db952b52ac09) - Ramp - New York, NY - $168k – $285k/yr
- [Software Engineer II of Marketplace Middleware Engineering](https://hotfix.jobs/jobs/f0ddfde5-b050-484b-9857-75df4e9e0491) - Forge - New York, NY - $169k – $200k/yr
- [Software Engineer II of Marketplace Middleware Engineering](https://hotfix.jobs/jobs/718ff698-b247-4f4e-b449-cf94fa03a217) - Forge - San Francisco, CA - $169k – $200k/yr
- [Software Engineer - Compiler](https://hotfix.jobs/jobs/166b9a9f-21ca-4e73-aa9b-58d710d90607) - Sigma - San Francisco, CA - $170k – $235k/yr

**Apply:** https://hotfix.jobs/jobs/f257de1d-4e56-451c-a44d-0abf98b0498f
**Canonical:** https://hotfix.jobs/jobs/f257de1d-4e56-451c-a44d-0abf98b0498f