# Lead Product Designer

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Product Design
**Salary:** $159k – $177k/yr
**Experience:** 8+ years
**Skills:** Product Design, Systems Thinking, B2B SaaS, Developer Tools, Data Visualization, Design Systems, Mentorship, Cross-Functional Leadership, API Design, Email Infrastructure
**Posted:** 2026-06-12

> Lead strategic product design for Twilio Email and SendGrid platforms. Own end-to-end UX vision, cross-channel workflows, observability dashboards, and design system evolution for developer-focused communication tools.

## Job Description

## Responsibilities
- Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. Define the foundational mental models and interaction standards for complex API configurations, domain authentication, and transactional setups.
- Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos. Partner with design, product, and engineering leaders across Messaging and Voice to build unified, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences.
- Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform—ensuring it continues to scale seamlessly and remains the enterprise gold standard for deliverability and marketing workflows.
- Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. Elevate the UX organization to a strategic partner capable of driving product direction and balancing deep technical infrastructure primitives with elegant user outcomes.
- Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards that help developers effortlessly track complex deliverability metrics and performance.
- Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives. Act as a mentor and multiplier for L3 designers and cross-functional teams across the Channels UX organization, elevating the overall craft and design rigor.
- De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives and fragmented customer journeys into a clear, unified 2027 strategic product roadmap.

## Requirements
- 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.
- Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.
- Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level, balancing highly technical backend trade-offs, and directly shaping multi-year product roadmaps.
- Mastery of Technical Complexity: Experience taking abstract, technical infrastructure primitives (e.g., complex APIs, SDK integrations, distributed data layers) and translating them into seamless, developer-friendly mental models.
- Team Multiplier: Experience mentoring other designers, building design frameworks, and driving structural change within a scaling UX organization.
- AI-Powered UX Mindset: Curious about AI-powered tools and workflows, and use emerging technologies thoughtfully to improve speed, quality, and impact.

## Nice-to-Haves
- Designed for Developers: Extensive practical experience designing interfaces for technical builders (APIs, CLIs, SDKs, or developer management consoles).
- Advanced Data Visualization Fluency: Deep expertise in designing intricate monitoring systems, log viewers, anomaly detection interfaces, or high-density analytical reporting dashboards.
- Email Industry Expertise: Deep familiarity with email delivery infrastructure, domain management (DNS, SPF, DKIM), transactional communication protocols, or experience directing design for platforms like SendGrid.

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