# Implementation Manager

**Company:** [Collectly](https://hotfix.jobs/companies/collectly)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $130k – $155k/yr
**Experience:** 3+ years
**Skills:** Project Management, Client Engagement, Training & Onboarding, Software Configuration, Issue Resolution, Documentation, Cross-Functional Collaboration, Healthcare Saas, Revenue Cycle Management, Ehr/Pm Systems
**Posted:** 2026-04-01

> Lead end-to-end SaaS implementations for healthcare clients, managing projects, training users, configuring solutions, and collaborating across Product, Engineering, Sales, and CS teams. Requires 3+ years healthcare/SaaS implementation experience.

## Job Description

## Key Responsibilities
- **Project Management**: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
- **Client Engagement**: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
- **Training and Onboarding**: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
- **Customization and Configuration**: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
- **Issue Resolution**: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
- **Documentation**: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
- **Cross Functional Collaboration**: Work across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.

## What Success Looks Like
**In the First 90 days:**
- Complete the Healthcare Financial Management Association CRCR training with a passing score.
- Successfully complete the Collectly Implementation Manager onboarding program.
- Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.
- Gain fluency in the Collectly Implementation Framework and delivery methodology.

**Within the First Two Quarters:**
- Successfully lead and deliver at least three customer implementations from kickoff through go-live.
- Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service.
- Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments.
- Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales.

## Required Qualifications
- 3+ years of experience in software implementation within the healthcare industry or healthcare SaaS.
- Proven track record of successfully managing complex implementation projects from initiation to completion.
- Excellent written and verbal communication skills.
- Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
- Strong interpersonal skills with the ability to build and maintain excellent relationships with clients.
- Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
- Collaborative attitude with the ability to work effectively within a team and across departments.

## Preferred Qualifications
- Revenue Cycle & Healthcare Domain Expertise: Foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics.
- SaaS Implementation Experience: Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices.

## Compensation & Benefits
- Compensation Range: $130,000 - $155,000 per year
- Unlimited PTO
- Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance
- Equity Opportunities: Stock options
- 401(k) with company match
- Student Loan Support

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