# Principal Presales Engineer

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $139k – $193k/yr
**Experience:** 8+ years
**Skills:** Java, C#, Node.js, Python, PHP, JavaScript, React, Vue, Angular, REST APIs, AWS, GCP, Azure, Telecom, Sip
**Posted:** 2026-05-19

> Lead technical pre-sales for Twilio's Strategic Communications team. Drive complex sales cycles, conduct discovery, build demos and PoCs, and act as trusted technical advisor to enterprise customers.

## Job Description

## Responsibilities
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
- Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
- Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
- Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

## Requirements
- Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
- Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
- Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
- Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
- Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels
- Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
- Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
- Previous software development experience in one or more of the following areas:
  - Backend (Java, C#, Node.js, Python, PHP)
  - Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs

## Nice-to-Haves
- Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
- Previous experience in Telecom, SIP, Contact Center, or Security

## Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Eligible to earn commissions
- May be eligible to participate in Twilio’s equity plan

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