# Mid Market Account Manager

**Company:** [Hyperbound](https://hotfix.jobs/companies/hyperbound)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $170k – $210k/yr
**Experience:** 3+ years
**Skills:** QBRs, Customer Success, Account Management, grr, nrr, Salesforce, CRM
**Posted:** 2026-07-29

> Own a book of mid-market accounts at Hyperbound as the primary post-sale contact. Drive adoption, deliver QBRs linking usage to outcomes, carry quota on GRR/NRR for renewals and expansions, and proactively mitigate churn while building references.

## Job Description

## What You'll Do
- Own a book of business across our mid-market accounts, serving as the single point of contact from onboarding through renewal
- Drive adoption of Hyperbound (Roleplays, Real Call Scoring, certifications, learning modules) in partnership with our Solutions Engineers
- Build and deliver executive-level QBRs that tie product usage to business outcomes
- Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
- Identify churn risk early and proactively solve adoption challenges
- Turn customer wins into references and case studies that fuel future sales

## What You'll Bring
- 3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
- Comfort being measured on revenue as well as customer success, with a track record of renewing and expanding a book (not just keeping customers happy)
- Ability to run QBRs that connect product usage to business outcomes
- A builder's mindset: you thrive in fast-paced environments and want to write the playbook, not follow one
- Strong relationship skills and willingness to travel frequently to be on-site with customers
- Excitement about being the face of a breakout YC company to some of the world's best-known brands

**Bonus points**
- Prior startup, past founder, or high-growth experience

## Compensation & Benefits
- **Salary**: $170K-$210K OTE structured 60/40, with variable tied to GRR and NRR to reward retention and expansion, plus quarterly adoption bonuses as a kicker.
- **Equity**: Meaningful early-stage equity in a Series A company growing 20% MoM
- **Health**: Medical, dental, and vision coverage
- **Time off**: Unlimited
- **Office**: 5 days a week in SF with daily lunches. Commuter and parking benefits

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