# Case Manager

**Company:** [Steno](https://hotfix.jobs/companies/steno)
**Location:** Remote
**Role:** Customer Success
**Salary:** $88k – $115k/yr
**Skills:** CRM, electronic document management systems, court reporting standards, case management, client training, international scheduling, rate negotiation
**Posted:** 2026-07-23

> Manage complex multi-party litigation cases end-to-end as the primary client point of contact, coordinating with operations teams, ensuring seamless execution, documentation, and high client satisfaction in the court reporting industry.

## Job Description

## Responsibilities
- Manage multiple complex/multi-party cases from inception to end, including the completion and handling of documentation and communication in accordance with regulatory requirements and industry standards.
- Serve as a point-of-contact ensuring that all parties have notice and access to necessary documents.
- Manage a complex case calendar and update parties with notice of any changes.
- Act as a liaison between our clients and the operations team to facilitate successful communication.
- Provide excellent and timely responses to clients and fulfill service requests to a high degree of client satisfaction.
- Work with Go-to-Market and the operations teams such as Billing or Production, as needed, on building proposals for prospective cases.
- Provide training to clients on Steno services and software on an as needed basis.
- Manage and maintain databases of client information including our CRM and proprietary operations platform.
- Navigate complex cost-sharing arrangements and ensure client satisfaction and profitability for Steno.
- Stay up-to-date on trends and best practices in court reporting technology and service delivery.

## Requirements
- Prior experience with large-scale litigation.
- Industry experience within a similar role or in some other capacity with complex cases.
- Highly organized and able to manage multiple, complex projects simultaneously.
- Experience in scheduling/managing international jobs.
- Demonstrated commitment to excellence and are an action-oriented self-starter who can handle various responsibilities.
- Court reporter relations experience and are able to successfully negotiate rates, assign the most qualified reporters to complex cases, and ensure reporters are set up for success.
- Experience with electronic document management systems, and a working knowledge of a CRM.
- Experience with court reporting industry standards, and the various operational aspects of court reporting, from rates to production to billing.

## Nice-to-Haves
- Driven to deliver hospitality at scale.
- Enjoy being a strategist and a problem solver, and know how to navigate amongst the operational departments to get things done.

## Compensation & Benefits
- Salary: $87,500-$115,000
- Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
- Wellness/Mental Health - shared benefits to be used among employees and families
- Flexible Paid Time Off - allowing employees to find balance in their lives
- Options of Equity
- Access to a 401k through Guideline
- A home office setup and a monthly stipend to offset internet and phone costs

## Similar roles

- [Benefits Advising Manager](https://hotfix.jobs/jobs/2ee6a731-4ba1-4b74-8cf2-5cf3eb9acf1f) - Gusto - Denver, CO - $87k – $113k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/565fc9d8-aed1-49da-9ed5-d93d7a47febe) - Datadog - Boston, MA - $86k – $118k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/ad01c057-0260-44bd-af44-50765393472e) - GitLab - Remote - $85k – $144k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/92b34f2d-0c3d-44ee-b531-51ce5ac223dc) - GitLab - Remote - $85k – $144k/yr
- [Enterprise Client Success Manager](https://hotfix.jobs/jobs/3255f20a-a903-4267-80f1-012640c5f699) - Prompt Health - Remote - $90k – $120k/yr

**Apply:** https://hotfix.jobs/jobs/f1f5cf5a-a5a5-4a7e-91f6-d4e03cc90561
**Canonical:** https://hotfix.jobs/jobs/f1f5cf5a-a5a5-4a7e-91f6-d4e03cc90561