# Senior IT Engineer

**Company:** [Glean](https://hotfix.jobs/companies/glean)
**Location:** Bengaluru, India
**Role:** IT Support
**Experience:** 8+ years
**Skills:** Okta, Google Workspace, Kandji, Jamf, Microsoft Intune, macOS, Windows, Linux, Python, PowerShell, Bash, TCP/IP, DNS, Dhcp, Vpns
**Posted:** 2026-08-05

> Senior IT Engineer serving as an L3 escalation authority for identity, endpoint, infrastructure, and SaaS environments. The role requires 8+ years of IT experience, strong Okta and Google Workspace administration, automation skills, cross-platform troubleshooting, and familiarity with ITIL and compliance programs.

## Job Description

## Responsibilities

- Act as the final escalation point for complex IT issues across identity, infrastructure, endpoints, networking, and SaaS applications.
- Administer and optimize Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.
- Troubleshoot advanced issues across macOS, Windows, and Linux environments.
- Lead root-cause analysis for major incidents and implement long-term corrective and preventive actions.
- Monitor system health, endpoint compliance, patch status, alerts, and operational risks.
- Design and implement automation for onboarding, offboarding, provisioning, access management, compliance checks, reporting, and asset lifecycle workflows.
- Build and maintain scripts and integrations using Python, PowerShell, Bash, or equivalent technologies.
- Lead proof-of-concept projects to evaluate new IT, security, endpoint, and automation solutions.
- Partner with Security, HR, Finance, and Engineering on identity governance, employee lifecycle management, asset management, and operational workflows.
- Support ITIL-aligned Incident, Problem, Change, and Asset Management processes.
- Maintain SOPs, technical runbooks, knowledge-base articles, system documentation, and process workflows.
- Support ISO 27001, SOC 2, internal audit, policy implementation, and compliance-readiness activities.
- Coordinate with vendors on technical escalations, system upgrades, renewals, integrations, and service improvements.
- Mentor L1/L2 IT engineers and provide technical leadership across IT operations projects.
- Track operational metrics and communicate risks, trends, and improvement outcomes to management.
- Identify opportunities to improve reliability, security, efficiency, and employee experience across IT services.

## Requirements

- 8+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field.
- Experience operating as an L3 escalation engineer or senior technical individual contributor.
- Strong hands-on experience administering Okta, including SSO, MFA, lifecycle automation, application integrations, and access policies.
- Strong experience administering Google Workspace, including user lifecycle management, groups, access controls, and security settings.
- Hands-on experience with Kandji, Jamf, Intune, or a similar MDM platform.
- Advanced troubleshooting experience across macOS, Windows, and Linux.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
- Experience with automation and scripting using Python, PowerShell, Bash, or similar tools.
- Experience with ITSM platforms such as Jira Service Management, ServiceNow, or Freshservice.
- Strong understanding of ITIL processes, including Incident, Problem, Change, and Asset Management.
- Experience conducting root-cause analysis and driving corrective actions for high-impact incidents.
- Familiarity with endpoint security, identity governance, access control, patch compliance, and security operations.
- Experience supporting ISO 27001, SOC 2, internal audits, or similar compliance programs.
- Strong documentation, communication, prioritization, and stakeholder-management skills.
- Ability to work independently, make sound decisions under pressure, and take ownership from investigation through resolution.
- Experience mentoring junior engineers and leading cross-functional technical initiatives.
- A security-first and automation-oriented mindset.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required.

## Work Arrangement

- Hybrid, four days per week in the Bangalore office.

## Compensation & Benefits

- Compensation is determined by location, level, job-related knowledge, skills, and experience.
- Certain roles may be eligible for variable compensation, equity, and benefits.

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