# Senior Mid-Market Implementation Manager

**Company:** [Canary Technologies](https://hotfix.jobs/companies/canary-technologies)
**Location:** New York, NY, San Francisco, CA, Dallas, TX
**Role:** Customer Success
**Salary:** $104k – $127k/yr
**Experience:** 5+ years
**Skills:** B2B SaaS, Customer Success, Account Management, implementation management, Project Management, third-party integrations, pms, payment systems, Vendor Management, product adoption, Stakeholder Management, Cross-Functional Collaboration
**Posted:** 2026-08-03

> Owns complex, multi-property hotel client implementations from kickoff through go-live and adoption while coordinating integrations, vendors, and internal teams. The role requires strong stakeholder management, consultative customer success skills, and experience running concurrent deployments.

## Job Description

## Responsibilities

- Own end-to-end onboarding for a portfolio of mid-market and multi-property clients, from kickoff through go-live and initial adoption, while running several deployments in parallel.
- Scope, configure, and deploy Canary's full product suite across hotel properties, including complex, non-standard configurations.
- Lead integrations with customer systems, including PMS, payment, and other third-party platforms; scope technical requirements and coordinate internal technical teams and external vendors.
- Establish mutual success criteria and joint deployment plans, then drive product adoption against measurable goals.
- Manage senior and multi-stakeholder relationships, navigate pushback, reset expectations, resolve escalations, and maintain trust through go-live.
- Identify and drive expansion opportunities during onboarding in partnership with Sales and Customer Success.
- Coordinate with Product, Support, Engineering, Sales, and Customer Success to unblock issues and deliver a seamless customer experience.
- Track milestones, risks, and portfolio health; forecast go-live timing and flag at-risk deployments.
- Partner with Customer Success Managers on handoff to long-term account management.
- Improve mid-market onboarding playbooks, best practices, and tooling; mentor the broader Implementation team.

## Requirements

- Bachelor's degree (BS/BA).
- 2–3 years of experience in account management or customer success, preferably in a B2B SaaS environment.
- Excellent communication and presentation skills, with the ability to build trust with diverse stakeholders.
- Proven experience managing concurrent implementations and delivering projects to go-live on time.
- Consultative mindset with the ability to set success criteria, drive adoption, and identify expansion opportunities.
- Ability to manage multiple accounts and prioritize effectively.
- Collaborative approach to working with cross-functional teams.
- Proficiency with technology and adaptability in dynamic environments.
- Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors.
- Strong organization, time management, and prioritization skills.

## Nice-to-Haves

- Hospitality and/or travel technology experience.

## Compensation and Benefits

- Target cash compensation ranges from **$104,000–$127,000**, including a fixed annual salary and a performance-based bonus paid quarterly.
- Stock option grant, subject to board approval.
- Actual compensation varies based on skill level, experience, and specific work location.

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