# Success Engineer

**Company:** [Firecrawl](https://hotfix.jobs/companies/firecrawl)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $180k – $240k/yr
**Experience:** 3+ years
**Skills:** APIs, Python, JavaScript, TypeScript, rest, data extraction, Data Pipelines, proof of concept
**Posted:** 2026-08-04

> Own the technical success of customer accounts by building integrations, diagnosing extraction and pipeline issues, and driving adoption, retention, and expansion. The role requires customer-facing technical experience, API and coding proficiency, and the ability to translate technical solutions into business outcomes.

## Job Description

## Responsibilities
- Own the technical health of customer accounts, driving success, deeper usage, retention, and expansion.
- Work hands-on with real customer data to build integrations and solve technical problems.
- Conduct technical discovery to diagnose extraction and pipeline issues, distinguishing usage errors, bugs, and product gaps.
- Turn technical wins into adoption and expansion in partnership with the revenue team.
- Serve as the trusted technical voice for accounts throughout their lifecycle.
- Bring customer insights back to product and engineering.
- Determine when to solve problems independently and when to involve engineering.

## Requirements
- Experience in customer success engineering, solutions engineering, forward-deployed engineering, technical account management, or another customer-facing technical role.
- Ideally, experience with developer, API, or AI-infrastructure products.
- Ability to read code, use APIs, and build working proofs of concept or integrations.
- Experience owning accounts over time and growing them through technical work that drives adoption and expansion.
- Ability to distinguish user error, bugs, and genuine product gaps before building solutions.
- Ability to translate technical details into business value for different audiences.
- Ability to move quickly and close the loop with working fixes based on real data.

## Compensation & Benefits
- $180,000–$240,000 annual OTE, depending on experience.
- Competitive equity.
- Medical, dental, and vision coverage; 100% employee coverage and 50% spouse/child coverage.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Optional accident, critical illness, hospital indemnity, and voluntary life insurance.
- Telehealth access.
- 401(k) plan, FSAs, and commuter benefits.
- Generous paid time off.
- 12 weeks of fully paid parental leave for all parents.
- $100/month wellness stipend.
- Up to $1,000/year for learning and development.
- Team offsites, pet insurance, and a sabbatical of three paid months after four years.
- San Francisco headquarters perks and an electric-bike transportation loaner.
- Must be legally authorized to work in the United States; visa sponsorship is not currently available.
- Full-time role; the paid work trial is compensated at a contractor rate.

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