# Manager, Creative Operations

**Company:** [WHOOP](https://hotfix.jobs/companies/whoop)
**Location:** Boston, MA
**Role:** Business Operations
**Experience:** 6+ years
**Skills:** Project Management Platforms, Digital Asset Management Systems, Workflow Automation, Ai-Enabled Tools, Resource Planning, Capacity Management, Creative Workflow Systems, Reporting Frameworks, Governance Processes, Cross-Functional Collaboration
**Posted:** 2026-06-05

> Lead day-to-day execution and continuous improvement of systems, processes, and workflows powering the Creative organization. Own intake, prioritization, resource planning, workflow governance, creative technology administration, and operational reporting.

## Job Description

## Responsibilities
- Own the end-to-end intake and prioritization process for Creative, ensuring work is aligned to business objectives, team capacity, and organizational priorities.
- Lead day-to-day workflow management across creative initiatives, providing visibility into project status, risks, dependencies, and delivery timelines.
- Manage resource allocation and capacity planning across the Creative team, proactively identifying workload imbalances, resourcing gaps, and opportunities to improve efficiency.
- Partner with Creative, Brand, Marketing, and Production stakeholders to establish clear project requirements, timelines, priorities, and success criteria.
- Lead and develop the Creative Operations team, establishing clear priorities, fostering operational excellence, and ensuring consistent execution across the creative portfolio.
- Develop and maintain operational processes, governance standards, and best practices that improve execution quality, consistency, and scalability.
- Own the administration, adoption, and continuous improvement of the Creative organization's operational infrastructure, including project management platforms, digital asset management systems, workflow automation, and AI-enabled tools.
- Partner with the Director of Brand Operations & Production to implement and scale digital asset management capabilities, establishing governance standards, training programs, and asset management best practices across the organization.
- Build reporting frameworks and dashboards that provide visibility into team utilization, project health, delivery performance, and operational effectiveness.
- Drive continuous improvement across workflows, tooling, and team operations by identifying bottlenecks, implementing scalable solutions, and leveraging automation and AI to increase efficiency.

## Qualifications
- 6+ years of experience in creative operations, marketing operations, project management, agency operations, or related operational roles.
- Experience leading operational processes for creative, brand, marketing, or integrated campaign teams.
- Demonstrated success building and improving workflows, governance processes, and operational systems within fast-paced organizations.
- Experience managing resource planning, capacity management, and prioritization across multiple stakeholders and concurrent initiatives.
- Strong understanding of creative development workflows and cross-functional collaboration within marketing and creative organizations.
- Experience with project management platforms, creative workflow systems, digital asset management platforms, and other creative technology tools used to support scalable content operations.
- Strong analytical and problem-solving skills, with the ability to translate operational insights into actionable recommendations.
- Proven ability to influence stakeholders, manage competing priorities, and drive alignment across cross-functional teams.
- Experience managing and developing individual contributors preferred.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

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