# Customer Success Manager

**Company:** [August Health](https://hotfix.jobs/companies/august-health)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, Relationship Management, stakeholder engagement, Upselling, customer data analysis, health metrics monitoring, Cross-Functional Collaboration, c-level communication, roi tracking
**Posted:** 2026-08-14

> Trusted advisor for senior living operators, owning post-go-live customer relationships to drive adoption, engagement, and renewal. Requires 3+ years in customer-facing roles and strong skills in relationship management and translating business needs.

## Job Description

## Key Responsibilities
- Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
- Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs.
- Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
- Rapidly understand how a customer’s current system is configured.
- Conduct regular check-ins and strategic calls to foster engagement and trust.
- Drive platform adoption and ensure customers are utilizing key features to achieve ROI.
- Monitor customer health metrics and proactively address risks.
- Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
- Identify and nurture opportunities for expansion, including upsells.
- Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
- Analyze customer data to surface insights, trends, and opportunities for optimization.
- Partner with customers to define measurable success metrics and report on progress.
- Advocate for customer needs internally and contribute to product feedback loops.
- Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%).

## Requirements
- 3+ years of experience in a customer-facing role, ideally in Customer Success, Account Management, Implementation, or a similar function.
- A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes.
- Proactive, curious, and continuously looking for ways to improve the customer experience.
- Ability to translate business needs into technical and workflow requirements.
- Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives.
- Comfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information.

## Nice-to-Haves
- Experience in healthcare or senior living operations.

## Compensation & Benefits
- Market-competitive compensation based on experience and ability, including significant equity option grants.
- 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA.
- 2% 401(k) match.
- Flexible time off policy.
- 100% paid family leave.
- All-expenses-paid, in-person company offsites twice a year.

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