# Relationship Manager, Commercial

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Chicago, IL
**Role:** Account Management
**Salary:** $133k – $171k/yr
**Experience:** 2+ years
**Skills:** SaaS Sales, Account Management, Sales Forecasting, CRM, Upsell, Cross-Sell, Procurement Processes, Pipeline Management, Client Relationship Management, Sales Metrics
**Posted:** 2026-01-29

> Manages relationships with small business customers to drive revenue growth, retention, upsell, and cross-sell opportunities using Intercom's platform. Requires 2+ years managing accounts and 1+ years SaaS sales experience.

## Job Description

## What's the opportunity?

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization.

## What will I be doing?

- Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
- Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
- Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
- Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
- Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
- Track and report all key metrics related to customer growth, retention and Intercom product usage growth
- Engage in team development and mentoring

## What skills do I need?

- 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth) 
- 1+ years selling SaaS products
- Experience managing procurement processes 
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator 
- Comfortable and energized operating and problem-solving in a fast-moving organization.
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of leadership, with both immediate and cross-functional teammate

## Benefits

- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!

**OTE range for candidates within the Greater Chicago Area is $132,836-$170,745.**

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