# Senior Customer Success Manager

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Chicago, IL, Austin, TX, San Francisco, CA
**Role:** Customer Success
**Salary:** $97k – $190k/yr
**Experience:** 7+ years
**Skills:** MongoDB, Customer Success, Solutions Architecture, Technical Account Management, Account Strategy, Revenue Realization, Forecasting, Enterprise Accounts, AI, AWS, GCP, Microsoft Azure
**Posted:** 2026-09-04

> Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments, driving retention, revenue realization, and advocacy. Requires 7+ years in technical customer-facing roles, Enterprise account ownership, and strong technical and executive communication.

## Job Description

## Responsibilities

### Customer Advisory
- Advise Enterprise customers on advanced operational strategies and best practices for technically complex MongoDB deployments.
- Identify and mitigate account risks, accelerate time-to-value, and guide customers toward business goals.
- Conduct business reviews that assess technical health and risk, translating insights into business outcomes.
- Align with senior technical and business leaders on objectives and mutual success plans.

### Account and Portfolio Management
- Develop account strategies that improve customer maturity, lifetime value, retention, and revenue realization.
- Manage a portfolio of Enterprise customers across multiple stages of the customer journey.
- Track business outcomes, provide forecast predictions to senior leadership, and identify expansion opportunities with presales teams.
- Maintain accurate customer insights and territory data in internal systems.
- Use AI fluency to improve customer engagement processes and delivery efficiency.

### Collaboration and Advocacy
- Represent customer perspectives internally to influence product direction.
- Coordinate with Sales, Product, Services, Support, and executive sponsors to drive customer health and value realization.
- Contribute to regional and global best practices.
- Participate in interviewing and onboarding new hires and coach peers.

## Requirements
- 7–10+ years of experience in a technical customer-facing role, such as Technical Customer Success, Solutions Architecture or Engineering, Professional Services, Implementation, or Technical Account Management.
- Experience with deeply technical, ideally consumption-based products.
- 4+ years accountable for customer health and revenue realization for Enterprise customers.
- Excellent verbal and written communication skills, with the ability to influence technical and business outcomes across audiences from developers to C-suite.
- Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.

## Compensation
- Base salary: $97,000–$190,000 USD.
- Additional eligible compensation and benefits may include equity, employee stock purchase program, paid time off, parental leave, fertility and adoption assistance, 401(k), mental health counseling, and health benefits.

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