# Enterprise Onboarding Coordinator
**Company:** [Pearl](https://hotfix.jobs/companies/pearl)
**Location:** Remote
**Experience:** 3+ years
**Skills:** HubSpot, Notion, Google Workspace, Slack, Raid Logs, Raci, Project Management, Documentation, Status Reporting, Action Item Tracking
**Posted:** 2026-06-26
> Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
## Job Description
## What You'll Do

### Project Documentation & Tracking
- Maintain RAID logs, action item trackers, go-live checklists, and project status documents across multiple active enterprise accounts
- Keep HubSpot and Notion records current — logging updates, capturing decisions, and ensuring documentation reflects the latest state of each onboarding
- Prepare weekly status summaries and project health snapshots for the Onboarding Manager to use in leadership reviews and account check-ins
- Organize and file onboarding artifacts (meeting notes, training materials, customer comms) so the team can find what it needs quickly

### Action Item Follow-Up
- Monitor open action items from meetings and project logs; send reminders and flag overdue items to the appropriate owner
- Track commitments made by both Pearl and customer stakeholders; surface blockers to the Onboarding Manager before they become delays
- Coordinate across internal teams (CS, Product, Engineering, Legal) to chase down inputs, approvals, and dependencies

### Process Execution Support
- Execute repeatable steps in the onboarding workflow — scheduling training sessions, distributing materials, tracking completion rates by location
- Maintain rollout trackers for phased, multi-location DSO deployments; validate office-level data and flag discrepancies
- Support preparation and quality review of onboarding deliverables (guides, trackers, templates) before they go to customers or leadership
- Assist with logistics coordination for customer-facing milestones: kickoffs, training calendars, go-live confirmations

### Light Customer-Facing Support
- Draft routine customer communications — scheduling emails, training reminders, go-live follow-ups — for Onboarding Manager review and send
- Serve as a coordination point for low-complexity customer requests (e.g., rescheduling, document delivery, logistics questions)
- Join customer calls occasionally to take notes, track action items, and capture follow-ups
- Over time, begin building direct relationships with customer contacts as you develop toward a PM scope

## What You'll Bring

### Required
- 3-5 years of experience in an administrative, project coordination, or operations support role — ideally in a SaaS, healthtech, or fast-paced startup environment
- Exceptional attention to detail; you catch things others miss and take documentation seriously
- Strong written communication skills — you can write a clear, professional email or status update without much direction
- Comfort managing multiple open workstreams simultaneously and knowing how to prioritize
- Proficiency with tools like HubSpot, Notion, Google Workspace, and Slack (or a demonstrated ability to pick up new tools quickly)
- Genuine interest in growing into a project management or customer-facing implementation role — this matters as much as your current experience

### Nice to Have
- Experience supporting enterprise onboarding, implementation, or customer success teams
- Familiarity with large DSO or multi-site healthcare operations
- Exposure to project management frameworks (RAID logs, RACI, milestone tracking)
- Any experience owning a workstream end-to-end — even informally

## Why Pearl
- A defined growth path — this role was built to develop the next generation of Enterprise PMs on our team, not to stay a support role indefinitely
- Hands-on mentorship from an experienced Enterprise Onboarding Manager who is invested in your progression
- Deep exposure to how large DSO enterprise accounts are structured, onboarded, and retained — the kind of experience that compounds fast
- Competitive compensation, full benefits, and a remote-first culture built for focused, reliable work
- A front-row seat to the scale-up of one of the most commercially successful dental AI companies in the world
**Apply:** https://hotfix.jobs/jobs/enterprise-onboarding-coordinator-at-pearl-2c07c072-bf10-4c50-999a-d9458ebaab35
**Canonical:** https://hotfix.jobs/jobs/enterprise-onboarding-coordinator-at-pearl-2c07c072-bf10-4c50-999a-d9458ebaab35