# Enterprise Customer Success Manager
**Company:** [Sigma](https://hotfix.jobs/companies/sigma)
**Location:** Unspecified
**Salary:** $132K-$165K
**Experience:** 7+ years
**Skills:** SQL, Snowflake, Databricks, Redshift, BigQuery, ETL, Data Visualization, Business Intelligence, SaaS, Analytics
**Posted:** 2026-06-26
> Manage enterprise customer relationships to maximize platform adoption and NDR. Requires 7+ years in SaaS/analytics customer success or account management, strong analytical skills, and experience with SQL and cloud data platforms.
## Job Description
## Key Responsibilities

- **Strategic Account Management**: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- **Analytics Expertise**: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
- **NDR Growth**: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
- **Customer Advocacy**: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
- **Success Plans**: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
- **Educational Initiatives**: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among your user base.

## Required Skills / Experience

- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.

## Compensation & Benefits

- The base salary range for this position is $132k - $165k annually.
- Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.
- This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
**Apply:** https://hotfix.jobs/jobs/enterprise-customer-success-manager-at-sigma-e3b32f6c-777c-45ed-b37b-8237b0399361
**Canonical:** https://hotfix.jobs/jobs/enterprise-customer-success-manager-at-sigma-e3b32f6c-777c-45ed-b37b-8237b0399361