# Enterprise Customer Success Manager
**Company:** [Scrunch](https://hotfix.jobs/companies/scrunch)
**Location:** New York, NY
**Salary:** $120K-$150K
**Experience:** 5+ years
**Skills:** SaaS, Customer Success, Account Management, Generative AI, AI Tools, ChatGPT, Perplexity, Marketing Technology, Strategic Account Planning, Onboarding, Quarterly Business Reviews, Content Strategy
**Posted:** 2026-05-08
> Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.
## Job Description
## What You’ll Do
- Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
- Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
- Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
- Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

## What You’ll Bring
- 5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
- A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
- Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better.
- Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
- Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
- Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate.
- A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes.

## Benefits for full-time US employees
- Ownership: Equity in a fast-growing, category-defining company
- Wellbeing: Medical, dental, vision, and life & disability insurance
- Family support: Paid parental leave
- Setup: Home office stipend
- Remote support: Phone and internet reimbursement
- Growth: L&D budget for courses, conferences
- Time off: Flexible PTO
- Financial wellness: 401(k)
- Connection: Team offsites
**Apply:** https://hotfix.jobs/jobs/enterprise-customer-success-manager-at-scrunch-4b8a6207-2c15-4ccf-80db-61cd3e3d8fa9
**Canonical:** https://hotfix.jobs/jobs/enterprise-customer-success-manager-at-scrunch-4b8a6207-2c15-4ccf-80db-61cd3e3d8fa9