# Senior Customer Engineer

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Dubai, United Arab Emirates
**Role:** Sales Engineering
**Skills:** DNS, Cdn, Zero Trust, Network Security, Waf, BGP, TCP/IP, Ssl/Tls, Python, JavaScript, Go, REST APIs, GraphQL, Terraform, CI/CD
**Posted:** 2026-09-09

> Advises enterprise customers on Cloudflare architectures, technical validation, onboarding, adoption, and expansion while partnering with sales and carrying revenue accountability. Requires customer-facing architecture experience, strong English and Arabic communication, and broad internet, security, performance, coding, and cloud-platform expertise.

## Job Description

## Responsibilities
- Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define scope, success criteria, and evaluation plans for proofs of concept and technical validations.
- Deliver technical presentations, architectural diagrams, and demonstrations; address technical objections, compliance questions, and architectural requirements.
- Develop deployment strategies involving customers, partners, or professional services.
- Oversee technical onboarding and implementation without directly executing implementation work.
- Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
- Monitor customer health, telemetry, integration bottlenecks, deployment risk, adoption, retention, and expansion opportunities.
- Carry a variable quota tied to new business and/or account growth.
- Lead technical quarterly business reviews and communicate return on investment to executives.
- Advise stakeholders on architecture, AI control layers, security posture, and deployment confidence throughout the customer lifecycle.
- Use AI agents, LLMs, and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
- Create technical enablement resources, standard operating procedures, architectural guidance, and technical documentation.

## Requirements
- Fluency in written and spoken English and Arabic.
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Strong consultative, communication, presentation, and stakeholder-management skills.
- Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
- Depth in at least four of the following areas:
  - Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  - Internet security, including WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
  - Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
  - AI proficiency, including prompt engineering, AI-assisted scripting and log analysis, LLMs, and workflow automation.
  - Coding and scripting with Python, JavaScript, Bash, Lua, Go, or similar languages.
  - Developer platforms, including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, and observability.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Willingness to travel 20–50% for customer meetings, conferences, industry events, and team collaboration.

## Nice-to-haves
- Experience creating and delivering technical enablement, workshops, code samples, documentation, or developer onboarding.
- Knowledge of LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
- Understanding of PCI DSS, HIPAA, and SOC 2.
- Background at hyperscalers, digital-native companies, distributed-systems environments, or startups.

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