# Implementation Manager

**Company:** [Setpoint.io](https://hotfix.jobs/companies/setpoint-io)
**Location:** Austin, TX, New York, NY
**Role:** Solutions Architecture
**Salary:** $120k – $150k/yr
**Experience:** 5+ years
**Skills:** Project Management, client management, Stakeholder Management, Process Optimization, banking, enterprise technology
**Posted:** 2026-07-31

> Implementation Manager leading client onboarding and project management for Setpoint's capital and technology platform. Requires 5+ years in consulting, banking or enterprise tech with strong PM, communication, and problem-solving skills in a client-facing role.

## Job Description

## What you’ll do

**Client Management:** Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders.

**Implementation Oversight:** Collaborate with clients and internal stakeholders to assess project scope, establish delivery milestones, and find and resolve ambiguity before it impacts the project.

**Workflow Optimization:** Analyze current implementation processes and workflows to identify opportunities for improvement.

## Who will love this job

- Detail-oriented: You don’t cut corners and quickly grasp complex problems. You are driven to be accurate and maintain a zero-defect approach, even under tight deadlines.
- Client-focused: You are passionate about understanding client needs and delivering tailored solutions that create value. You excel at building strong, lasting relationships and ensuring a seamless, positive experience throughout the implementation process.
- Team first: you thrive as part of a low-ego team that wins or loses together and jumps in to help each other along the way.
- A great communicator: You can clearly explain technical information to a wide range of audiences, from beginner-level users to engineers, when engaging with clients.
- An intuitive problem-solver: You are comfortable turning complex ideas into actionable solutions and are enthusiastic about enhancing client experience, our delivery approach, and product effectiveness.
- An independent thinker: You can quickly determine what is most important and proactively build solutions to address challenges.

## You should have

- 5+ years of experience in consulting, strategy, banking, enterprise technology, or a related client-facing role.
- Strong project management skills and the ability to manage multiple complex projects simultaneously.
- Excellent problem-solving abilities with a customer-centric mindset.
- Exceptional communication and interpersonal skills, with the ability to build trust across all levels of internal and external stakeholders.
- Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting plans as needed to meet evolving client needs.

## Compensation & Benefits

Compensation: $120,000 - $150,000 dependent on multiple factors, which may include the successful candidate's skills, experience and other qualifications.

We offer a comprehensive benefits package that includes competitive salaries, stock options, medical, dental, and vision coverage, 401(k), short term and long term disability coverage, and flexible vacation.

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