# Team Lead, Enrollment Education & Enablement

**Company:** [Thyme Care](https://hotfix.jobs/companies/thyme-care)
**Location:** Remote
**Role:** Other
**Experience:** 5+ years
**Skills:** Training Program Management, People Management, Onboarding Programs, Performance Analysis, Coaching And Feedback, Healthcare Training, Call Center Training, Learning And Development, Change Management, Data Analysis, Facilitation Skills, Program Evaluation
**Posted:** 2026-07-02

> Lead a team of Training Coordinators to deliver onboarding, ongoing education, coaching, and skills development for ~100 Enrollment Specialists in a healthcare oncology setting. Oversee training operations, analyze performance trends, partner with Quality, and drive continuous improvement in member outreach and enrollment.

## Job Description

## Responsibilities
- Manage and support a team of Training Coordinators, including workload oversight, performance management, onboarding, professional development, and coaching.
- Serve as the first point of escalation for training operations questions, scheduling challenges, and program execution issues.
- Own day-to-day execution of the Enrollment training program, coordinating calendars, facilitators, materials, and learner readiness.
- Oversee onboarding training for new Enrollment Specialists, including classroom instruction, role-playing, systems training, and hands-on practice.
- Reinforce learning through ongoing coaching, feedback, monitoring progress, and identifying additional support needs.
- Identify and report on training and performance trends by analyzing outcomes, feedback, metrics, and insights; provide actionable recommendations.
- Maintain training data, reporting, dashboards, trackers, and program documentation for visibility into effectiveness and completion.
- Coordinate ongoing education and skills development initiatives focused on member outreach, trust-building, communication, objection handling, and enrollment techniques.
- Partner with Quality to identify performance gaps and translate findings into targeted education interventions.
- Support training program evaluation, gather feedback, and recommend improvements to onboarding, coaching, and education programs.
- Contribute to organizational readiness and change management by coordinating training plans, communications, and resources for new processes and tools.

## Requirements
- 5+ years of experience in education and enablement, with a minimum of 2 years of direct management of a Training team.
- Education & Enablement experience in call center and/or healthcare settings.
- Experience leading training, enablement, learning and development, or workforce education programs in healthcare, healthcare services, contact center operations, or performance-driven environments.
- People management or team lead experience supervising, coaching, or managing team members, providing feedback, managing performance, and supporting development.
- Experience delivering or overseeing onboarding programs for frontline roles.
- Strong training operations and program management skills; highly organized with ability to manage multiple initiatives, coordinate people, timelines, logistics, and deliverables.
- Experience using data to improve learning outcomes, analyzing performance trends, metrics, feedback, and operational data.
- Excellent facilitation, coaching, and communication skills to engage learners and influence stakeholders.
- Strong partnership and collaboration skills to build relationships across operations, quality, leadership, and cross-functional teams.
- Self-directed, accountable, proactive, and able to manage multiple priorities in a fast-moving environment.

## Nice-to-Haves
- Experience in healthcare navigation, care management, patient engagement.

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