# Lead Engineer

**Company:** [Canary Technologies](https://hotfix.jobs/companies/canary-technologies)
**Location:** Remote
**Role:** Engineering Management
**Experience:** 8+ years
**Skills:** Backend Development, Real-Time Systems, Streaming Systems, Conversational AI, Llm Agent Frameworks, Twilio, Sip, Deepgram, Elevenlabs, OpenAI
**Posted:** 2026-05-26

> As a Lead Engineer, you will drive the architecture and development of Canary's Voice AI product, managing a team of engineers and setting technical direction. This role requires a strong engineering background with experience in real-time systems and a passion for shipping high-quality, scalable voice experiences.

## Job Description

## Responsibilities

* Directly manage a pod of engineers responsible for Canary's Voice AI product, including inbound call handling, reservation booking and modification flows, service request creation, and intelligent call transfer
* Set an example as an IC in terms of both the quality and velocity of code that you ship
* Own the architecture and its evolution across telephony integrations (Twilio, Bandwidth, etc), real-time AI components (Deepgram, ElevenLabs, OpenAI), and integration points with PMS Gateway, CRS Gateway, and the Ticket Gateway
* Drive measurable improvements in call containment, transfer quality, latency, and cost-per-call by deeply understanding metrics and how hotels and guests use the product
* Partner closely with Product Managers to inform roadmap and prioritization, with a strong voice on product decisions for the Voice AI surface area
* Independently mentor and advise engineers in the pod, and build engineering execution plans, break down work, and assign it across the team
* Run pod processes autonomously and escalate appropriately when required
* Participate in hiring and interviewing for the Voice AI team and broader engineering org

## Qualifications

* 8+ years of a strong engineering background
* 2+ years of proven experience of leading successful engineering teams
* Solid knowledge of developing backend applications
* Hands-on experience building real-time or streaming systems — voice, audio, video, or low-latency event-driven services
* Have a strong demonstrated ability to ship high-quality products that operate reliably at scale
* Self-motivated, collaborative, and diligent work ethic
* Excellent communication skills. You love being part of a diverse team, building consensus, and establishing credibility. You are a Class-A communicator: curious, thoughtful, clear, and (mostly) correct
* Comfort with ambiguity and is eager to embrace ownership and accountability
* **Bonus:** Experience with conversational AI, LLM agent frameworks (e.g. LiveKit Agents, Pipecat), telephony (Twilio, SIP), ASR/TTS providers (Deepgram, ElevenLabs, Cartesia), or evaluations / testing harnesses for agentic systems

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**Apply:** https://hotfix.jobs/jobs/ee9fe7ce-d5ce-4915-9acb-3fb64c5a6d21
**Canonical:** https://hotfix.jobs/jobs/ee9fe7ce-d5ce-4915-9acb-3fb64c5a6d21