# Senior Manager, Procurement Operations

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $216k – $240k/yr
**Experience:** 7+ years
**Skills:** Procurement Operations, P2P, Sourcing Operations, Finance Operations, Supply Chain Operations, AI Tools, ERP Systems, Zip, Oracle, Coupa, SAP, NetSuite, Jira, Servicenow
**Posted:** 2026-06-30

> Senior Manager leading procurement operations at OpenAI, focusing on Technology or Corporate Services categories. Hands-on role reviewing requests, resolving issues, and building scalable AI-enabled processes, workflows, and controls to improve compliance, speed, and stakeholder experience while managing risk.

## Job Description

## Responsibilities
- Lead cross-functional procurement operations programs that support business priorities and functional strategy.
- Own end-to-end execution of complex procurement operations initiatives across intake, request review, request updates, PO creation, PO maintenance, supplier coordination, approvals, documentation, and downstream handoffs.
- Review requests in procurement systems, make or guide request and PO updates, resolve operational issues, and use those patterns to improve how the lifecycle works.
- Design scalable processes, metrics, operating cadences, control checkpoints, and AI-enabled workflows that reduce friction while improving compliance, accountability, and operating effectiveness.
- Identify recurring operational issues, separate symptoms from root causes, and build systems, playbooks, or process improvements that prevent repeat problems.
- Partner with business stakeholders to clarify requirements, resolve blockers, and keep procurement activity moving with the right level of control.
- Balance urgent business needs with policy requirements, approval controls, auditability, financial accuracy, and responsible risk management.
- Improve service delivery and operating leverage in measurable ways, including cycle time, PO quality, exception rates, documentation completeness, invoice readiness, commitment visibility, and close readiness.
- Work closely with Procurement, Finance, Legal, Security, Accounting, AP, and Systems teams to improve handoffs, governance, reporting, and stakeholder experience.
- Build practical documentation, SOPs, playbooks, dashboards, templates, self-service guidance, and intake logic that make procurement easier to navigate.
- Influence stakeholders without formal authority, driving alignment through clear communication, sound judgment, and strong relationships.
- Mentor peers and junior teammates by raising execution quality, sharing context, and modeling thoughtful decision-making in ambiguous situations.

## Requirements
- 7+ years of procurement operations, P2P, sourcing operations, finance operations, supply chain operations, business operations, or related experience in a fast-moving environment.
- High AI fluency, with demonstrated ability to use AI tools to improve how work gets done, reduce manual effort, strengthen analysis, improve documentation, and create scalable operating leverage.
- Experience leading cross-functional operational programs with measurable improvements in service quality, operating effectiveness, cycle time, compliance, or stakeholder experience.
- Advanced procurement operations judgment and the ability to independently resolve complex tasks while knowing when to seek guidance on higher-risk issues.
- Strong understanding of how procurement decisions affect downstream financial outcomes, supplier experience, accounting accuracy, invoice readiness, commitment visibility, and business velocity.
- Strong systems orientation, with experience using procurement, ERP, intake, ticketing, supplier, or workflow tools such as Zip, Oracle, Coupa, SAP, NetSuite, Jira, ServiceNow, or similar platforms.
- High attention to detail and a strong sense of ownership for documentation quality, fiscal controls, audit readiness, and operating discipline.
- Ability to identify patterns in operational issues and translate them into better processes, standards, workflows, and system improvements.
- Practical judgment around AI adoption: knowing where AI can accelerate work, where human review matters, and how to build trust in new ways of working.
- Comfort working across Procurement, Finance, Legal, Security, Accounting, Accounts Payable, Systems, and business stakeholders.
- Clear communication skills and the ability to explain tradeoffs between speed, control, policy, and risk in a practical, enablement-focused way.
- Ability to operate in ambiguity, bring structure to evolving processes, and raise the bar as the business scales.

## Nice-to-Haves
- Energized by challenging current ways of working and building better operating models without creating unnecessary process.
- Already using AI tools to improve quality, speed, analysis, documentation, or decision support.
- Care about creating clean, scalable foundations that allow teams to move faster with more confidence.
- Enjoy turning operational complexity into clear standards, better workflows, stronger operating discipline, and smarter systems.
- Comfortable being hands-on while also improving the system, process, and operating model around the work.
- Balance a high bar for accuracy, risk management, and control with a practical, enablement-focused approach to helping the business move quickly.
- Operate with ownership, humility, and a builder mindset.

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