# Operations (RCM Leader)

**Company:** [Amperoshealth](https://hotfix.jobs/companies/amperoshealth)
**Location:** New York, NY
**Role:** Other
**Salary:** $100k – $150k/yr
**Experience:** 7+ years
**Skills:** Healthcare Rcm, Revenue Cycle Management, Billing Operations, Ar Management, KPIs, Slas, Data Analysis, Performance Reporting, Ai Monitoring, Payer Portals
**Posted:** 2026-04-22

> Leads RCM operations for AI-powered denial management platform, building and scaling billing teams, owning performance reporting and client advisory, while partnering with Product/Engineering to enhance AI capabilities. Requires 7+ years in healthcare RCM with team leadership experience.

## Job Description

## Responsibilities
- Build and scale internal and offshore RCM teams, ensuring KPIs and SLAs are consistently met
- Serve as a trusted advisor to clients, translating operational performance into clear insights and forward-looking recommendations
- For workflows not yet automated, oversee collectors and billers and develop the processes that allow them to work quickly and accurately on customer claims
- Own reporting across leading and lagging indicators — denial rate, first-pass resolution, A/R aging, cost-to-collect, net collection rate — and act on the data
- Monitor AI agent performance across calling, payer portals, and denial workflows; investigate issues and surface trends
- Partner with Product and Engineering to expand AI capabilities, share payer-specific insights, and shape platform features
- Work alongside engineers to interpret workflow data and identify opportunities to layer in automation

## Requirements
- 7+ years in healthcare RCM, with at least 3 years leading high-functioning teams of 15 or more
- Experience building RCM operations from the ground up — not just running a mature org
- Proven track record managing offshore billing or AR teams
- Strong analytical skills and comfort working directly with data and engineering teams
- Bias for action, high ownership, and ability to thrive in an early-stage environment

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