# Technical Account Manager

**Company:** [Seeq](https://hotfix.jobs/companies/seeq)
**Location:** Remote
**Role:** Customer Success
**Salary:** $130k – $130k/yr
**Experience:** 5+ years
**Skills:** Seeq, Enterprise It, Platform Analytics, Technical Account Management, Customer Success, Solutions Engineering, Network Security, System Integration, Technical Support, Change Management
**Posted:** 2026-08-26

> Own the technical health, adoption, deployment, and long-term success of Seeq’s strategic enterprise accounts. The role requires 5+ years in a customer-facing technical position, strong enterprise IT fluency, and the ability to coordinate complex technical issues across customers and internal teams.

## Job Description

## Responsibilities
- Serve as the primary technical liaison and advocate for strategic, high-touch customers.
- Partner with Customer Success and Revenue teams on technical strategy, adoption, renewals, and expansion opportunities.
- Plan and manage customized solution rollouts, integrations, deployments, site expansions, testing, and coordination.
- Act as a subject matter expert on Seeq platform, network, security, and infrastructure requirements.
- Shepherd urgent and complex support tickets, coordinating with Seeq Support, Development, and other internal teams.
- Conduct technical reviews covering uptime, support trends, configuration audits, training gaps, and forward-looking technical plans.
- Monitor customer performance, availability, hardware, networks, connectivity, offline devices, uptime, and recurring issues.
- Identify technical risks, propose preventive measures, and advocate for platform improvements and feature enhancements.
- Translate customer needs into product requests and product changes into customer-ready communications.
- Improve Seeq’s TAM services, processes, and best practices through critical thinking and change management.

## Requirements
- 5+ years of experience in a technical customer-facing role such as Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Professional Services, or higher-tier Customer Support.
- Broad technical knowledge of Seeq or a similar enterprise-level product, with deeper expertise in specific components or capabilities.
- Experience owning complex enterprise or strategic accounts as the primary technical point of contact.
- Strong understanding of enterprise IT ecosystems.
- Ownership mindset with the ability to drive issues through resolution and focus on outcomes.
- Expertise using platform analytics for data-informed decisions.
- Ability to facilitate executive-level conversations and cross-functional workshops.
- Excellent cross-functional communication and technical translation skills.
- Ability to navigate complex customer relationships and communicate effectively in high-pressure situations.
- Ability to coordinate across time zones and geographically diverse regions.
- Adaptability when priorities, customer needs, product strategy, or organizational direction change.

## Compensation and Benefits
- $130,000 USD competitive salary.
- Cash bonus incentives.
- 12-week paid family leave.
- Unlimited paid time off.
- Internet and mobile phone reimbursements.
- Medical benefits.
- Group term life insurance.
- Short- and long-term disability insurance.
- Voluntary vision and dental coverage, including orthodontia.
- Vacation bonus program.
- Employee Assistance Program.
- Home office allowance.

## Similar jobs

- [Customer Success Manager](https://hotfix.jobs/jobs/caae6640-9908-4273-84b0-5b04016335e6) - Okta - San Francisco, CA - $130k – $178k/yr
- [Client Strategy Analyst](https://hotfix.jobs/jobs/5442ceaf-b87e-4445-8a85-d191f5a15bd9) - Prelim - Remote - $130k – $140k/yr
- [Adoption Strategist](https://hotfix.jobs/jobs/9dffb637-cc90-4202-81f9-662694c78f6c) - Ironclad - San Francisco, CA - $130k – $145k/yr
- [Enterprise Customer Success Manager, Americas](https://hotfix.jobs/jobs/1e1af4ea-5e60-4baf-bff5-070b50e7e980) - CodeRabbit - San Francisco, CA - $125k – $215k/yr
- [Partner Engagement Specialist, 1st Armored Division](https://hotfix.jobs/jobs/8f36b6e4-6c52-4026-b56d-b9d523bda6eb) - Onebrief - Fort Bliss, TX - $125k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/ee3a5822-0e82-45b9-a863-9485d079f407
**Canonical:** https://hotfix.jobs/jobs/ee3a5822-0e82-45b9-a863-9485d079f407