# Manager, SMB Account Management (Partner Referred Business)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** New York, NY, Austin, TX, San Francisco, CA
**Role:** Account Management
**Salary:** $200k – $200k/yr
**Experience:** 1+ years
**Skills:** Account Management, Sales Management, Team Leadership, Quota Attainment, Client Success, People Management, Coaching, Hiring, Training, Escalation Management
**Posted:** 2025-08-13

> Lead and coach a team of SMB Account Managers to achieve quota attainment, develop talent, and drive performance through hands-on management and process improvement.

## Job Description

## What you will do
- Manage a team of SMB account managers to deliver monthly goal attainment
- Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
- Develop specific and targeted goals for contributors on your team to help them grow and develop
- Find innovative and creative ways to improve and increase performance
- Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
- Support consistent and consultative sales and client success processes
- Directly manage and resolve customer escalations
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

## What you will need
- A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
- Previous experience as a top-performing account manager or sales executive
- Proven track record of team quota-attainment via new product sales and upgrades
- Proven leadership skills, people management skills
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
- Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
- High integrity individual who’s enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it

## Compensation
- On-Target Earnings (base salary + sales commission) + benefits + equity
- 60/40 commission split for base/variable pay

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