# Staff Technical Program Manager, CX Agent Experience

**Company:** [Coinbase](https://hotfix.jobs/companies/coinbase)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $176k – $207k/yr
**Experience:** 8+ years
**Skills:** Technical Program Management, Dependency Management, Api Migrations, Security Reviews, Launch Readiness, Observability, Capacity Planning, Agile, Lean, Prds, Generative AI
**Posted:** 2026-07-07

> Own program delivery for Agent Cockpit, the primary internal platform for Coinbase compliance agents and investigators. Drive cross-functional execution, technical migrations, launch readiness, reliability programs, and stakeholder alignment in a regulated environment.

## Job Description

## Responsibilities
- Own the program management framework for Agent Cockpit, including roadmap tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution.
- Drive technical dependency coordination and platform migrations, translating upstream system changes (API deprecations, service integrations, data model changes) into internal delivery plans and engineering asks.
- Lead launch readiness and operational risk management, owning security review coordination, production approvals, testing governance, and escalation when critical-path items stall.
- Partner with Engineering on reliability, observability, and performance programs, including system health metrics, load testing, capacity planning, and backend monitoring to ensure platform stability at scale.
- Manage cross-functional alignment across Engineering, Product, Security, Payments, Compliance Operations, and CX leadership, owning the rolling intake process for partner team requests and communicating prioritization decisions.
- Support agent enablement by maintaining access patterns, JIT flows, role-based access guidance, and operational runbooks for agents, team leads, L&D, and partner engineering teams.

## Requirements
- 8+ years of technical program management experience, including leading complex, multi-stakeholder programs in platform or internal-tools environments.
- Proven experience coordinating engineering dependency management and API/interface migrations across teams when upstream platforms change, with the ability to translate technical complexity into clear delivery plans.
- Demonstrated ability to drive security reviews, launch-readiness processes, and operational risk workflows in production environments, including capacity planning, observability, and performance measurement.
- Experience working in regulated or compliance-heavy environments with internal users such as investigators, agents, or operations teams, operating as the sole program leader across highly technical stakeholders.
- Experience applying Agile, Lean, or similar delivery frameworks to real-world execution, with experience managing technical backlogs and writing technical PRDs.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

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