# Director of Implementation

**Company:** [Confido Legal](https://hotfix.jobs/companies/confido-legal)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $170k – $210k/yr
**Experience:** 5+ years
**Skills:** Project Management, Software Configuration, Data Analysis, Troubleshooting, B2B SaaS
**Posted:** 2026-06-01

> The Director of Implementation will own the end-to-end onboarding experience for new enterprise customers, managing complex deployments, configuring the platform, and developing training programs. This role requires strong project management skills and technical curiosity.

## Job Description

## What You'll Do
### Onboarding & Deployment
* Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
* Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
* Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
* Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

### Customer Enablement
* Develop training programs, documentation, and onboarding materials that get users up to speed fast
* Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives
* Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption

### Process & Infrastructure
* Build the implementation playbook from the ground up — templates, checklists, escalation paths, and success criteria
* Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity
* Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

### Cross-Functional Collaboration
* Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
* Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
* Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input

## What We're Looking For
* 5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
* Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
* Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
* Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
* Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement
* Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity
* Excited to be in our NYC headquarters 5 days a week

## Perks + Benefits
* Equity
* Paid Relocation
* Unlimited PTO
* 401(K) through Vestwell
* Provided MacBook
* Fully Paid Health, Dental, and Vision plans
* Catered Lunches on Fridays
* Nightly Team Dinners for those staying past 6:30pm
* Unlimited coffee and snacks featuring our brands

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