# Legal Engineer - Product Specialist

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $210k – $300k/yr
**Experience:** 5+ years
**Skills:** Jd, Legal Practice, In-House Counsel, Law Firm Experience, Executive Engagement, Presentation Skills, Legal Workflows, AI Tools, Customer Success, Training & Enablement
**Posted:** 2026-06-18

> Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.

## Job Description

## What You’ll Do
- Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
- Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
- Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
- Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
- Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
- Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
- Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.

## What You Have
- JD or equivalent legal qualification.
- 5 years+ of experience practicing law in-house at a F500 or leading tech company and/or at a top-tier law firm (Vault 50 or equivalent).
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
- Strong understanding of legal processes and challenges faced by legal professionals.
- Curiosity about AI’s potential to transform the legal industry.
- Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.

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