# Senior Account Manager

**Company:** [VGS](https://hotfix.jobs/companies/vgs)
**Location:** Remote
**Role:** Account Management
**Salary:** $110k – $145k/yr
**Experience:** 4+ years
**Skills:** Account Management, Customer Retention, Revenue Expansion, Upselling, Cross-Selling, Stakeholder Management, Executive Presentations, Project Management, Payment Processing, Tokenization
**Posted:** 2025-08-15

> Manage a portfolio of strategic customer accounts at a payment tokenization leader. Drive retention, adoption, revenue expansion, and advocacy through relationship building, account planning, and cross-functional collaboration.

## Job Description

## Responsibilities
- Manage a portfolio of existing top-tier and strategic customer accounts.
- Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
- Own and nurture relationships with larger customers, including increasing adoption/utilization, ensuring retention, expanding revenue, and monitoring satisfaction.
- Establish partnerships with customers to build Account Plans, define critical goals or KPIs, and aid in achieving their goals.
- Empathize with every aspect of the customer’s experience, from onboarding to renewal.
- Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
- Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
- Identify, manage, and close up-selling and cross-selling opportunities quickly and independently.
- Represent the voice of the customer across the organization to inform sales process and product roadmap.
- Identify opportunities for customers to be brand champions and advocates; build testimonials and case studies.
- Assist in workshops to help customers leverage the full value of VGS solution.

## Requirements
- 4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions.
- Experience growing an existing account base, comfortable with pitching new products and negotiating.
- Experience in maintaining a minimum of 95% renewal revenue to minimize churn.
- Drive new business growth through greater customer advocacy.
- Experience working with complex, multi-divisional, multi-geographical customers.
- Experience driving process improvement and building new processes in a startup environment.
- Strong leadership, project management, presentation skills and a bias for action.
- A high-degree of empathy, impressive executive presence, and communication abilities.
- Ability to create structure in ambiguous situations and design effective processes.
- Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams.
- Experience with tokenization, payment processing, cryptology, and security products highly desired.
- Out of the box thinker that thrives in a fast paced startup environment.
- Travel required.
- BA/BS preferred.

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