# Senior Customer Success Manager

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** New York, NY, Seattle, WA, San Francisco, CA, Chicago, IL, Atlanta, GA
**Role:** Customer Success
**Experience:** 6+ years
**Skills:** Enterprise Relationship Management, Technical Products, Technical Conversations, Executive Presentation, Customer Success, Payments, Fintech, Account Management, Product Adoption, Renewals, Business Reviews, Stakeholder Management, Project Management, Sales
**Posted:** 2026-09-09

> Manages enterprise customer relationships post-sale, driving adoption, retention, renewals, growth, and satisfaction. The role requires 6+ years of client-facing enterprise relationship management experience, strong technical and executive communication skills, and payments or fintech knowledge as a plus.

## Job Description

## Responsibilities
- Partner with account executives and technical account managers on post-sale engagements focused on optimization, retention, and growth of enterprise customers.
- Manage a book of customers, driving account health, product adoption, usage velocity, renewals, growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor by delivering payment performance and industry insights.
- Conduct business reviews covering user priorities, payment performance metrics, product roadmap updates, and optimization guidance.
- Advocate for customers internally and share feedback with Product Management, Engineering, Support, Marketing, and Sales.
- Support account expansion by identifying opportunities that help customers succeed.
- Deliver proactive workshops, business reviews, payments insights, and thought leadership.

## Requirements
- 6+ years of experience in a client-facing enterprise relationship management role involving large, global, and complex organizations and technical products.
- Experience leading technical conversations and persuading stakeholders to act based on solution requirements and value.
- Strong executive presence and presentation skills.
- Proven record of achieving targets and goals, preferably in a sales setting.
- Experience handling difficult customers or situations and delivering resolutions.
- Ability to work effectively in a fast-changing, high-growth environment.

## Nice-to-haves
- Experience in consulting, pre-sales, technical account management, or an equivalent role.
- Strong business acumen and understanding of customers' business drivers and strategies.
- Experience managing large, complex projects and programs.
- Experience in payments or fintech.

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