# Director of Customer Operations

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $215k – $250k/yr
**Experience:** 8+ years
**Skills:** Cloud Infrastructure, Kubernetes, AI Infrastructure, gpu computing, enterprise saas, Customer Onboarding, customer education, technical training, knowledge management, Documentation, certifications, learning management systems, Confluence, Notion, gitbook
**Posted:** 2026-08-04

> Leads the customer enablement function, owning enterprise onboarding, customer education, internal CX training, and knowledge management for an AI infrastructure platform. Requires 8+ years in enablement or customer education and experience building scalable programs and teams.

## Job Description

## Responsibilities
- Own the customer onboarding strategy from contract signature through production readiness across Cloud, Managed Inference, and future products.
- Build scalable customer education programs, including instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths.
- Lead internal CX enablement for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams.
- Establish the CX knowledge management strategy, including documentation standards, content governance, version control, and a centralized knowledge hub.
- Define and track enablement metrics such as onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption.
- Build and lead the Customer Enablement organization, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management.

## Requirements
- 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations.
- 3+ years leading managers or building enablement teams.
- Experience designing scalable onboarding programs for enterprise customers.
- Experience building internal enablement programs for technical customer-facing organizations.
- Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS.
- Experience creating customer education programs, certifications, documentation, and technical learning experiences.
- Excellent program management skills, executive communication, and cross-functional leadership.

## Nice-to-Haves
- Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company.
- Experience implementing an LMS or learning platform.
- Experience developing customer certification programs.
- Familiarity with Confluence, Notion, GitBook, or ReadMe.
- Experience scaling enablement for global Customer Success and Support organizations.

## Compensation & Benefits
- Compensation range of **$215,000–$250,000 plus bonus**.
- Restricted Stock Units included in all offers.
- Paid time off, paid holidays, and leave of absence programs.
- Comprehensive health, dental, and vision insurance.
- Employer HSA contributions.
- Paid parental leave.
- Paid life insurance and short- and long-term disability coverage.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits and cell phone stipend.
- 401(k) retirement plan with company match up to 4% of salary.
- Volunteer time off, global travel insurance, emergency assistance, meals allowance, and location-specific perks.

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