# IT Support Specialist

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Seattle, WA, San Francisco, CA
**Role:** IT Support
**Salary:** $52 – $52/hr
**Skills:** macOS, Windows, Azure Ad, Jamf, Intune, Google Workspace, Office 365, Slack, Atlassian, Servicenow
**Posted:** 2025-06-26

> Provides frontline IT support, troubleshoots hardware/software/network issues, manages vendors and equipment, and improves IT processes in a collaborative environment. Requires strong macOS expertise, device management tools, and enterprise collaboration software proficiency.

## Job Description

## Responsibilities
- Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
- Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
- Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
- Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.

## Requirements
- Strong technical expertise in **macOS** (with a working knowledge of **Windows** as a plus), identity and device management (e.g., **Azure AD**, **Jamf**, **Intune**), and enterprise collaboration tools like **Google Workspace**, **Office 365**, **Slack**, and **Atlassian** products.
- Excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
- Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.
- Experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.
- Experienced with **ServiceNow**, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution.
- Highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
- Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
- Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.

## Nice-to-Haves
- Proactive in process improvement and vendor management.
- Mentoring junior team members.
- Automating workflows via scripting or low-code tools.
- Managing IT projects.

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