# Senior Manager, Learning & Quality Operations, Enrollment

**Company:** [Thyme Care](https://hotfix.jobs/companies/thyme-care)
**Location:** Remote
**Role:** People Ops
**Experience:** 8+ years
**Skills:** Learning Management Systems, Quality Assurance, AI, Automation, Program Management, Operations Management, People Leadership, Onboarding, Coaching, Performance Reporting, Data Analysis, Knowledge Management
**Posted:** 2026-08-14

> Leads the Learning & Quality function for an enrollment organization, managing a 10-person team and modernizing onboarding, coaching, QA, and performance systems. Requires 6–8 years in operations, program management, and people leadership, with strong data, prioritization, and cross-functional skills.

## Job Description

## Responsibilities

### Strategic Planning & Operations
- Own the Learning & Quality operating cadence and planning process, translating organizational priorities into goals and metrics.
- Keep leadership informed on progress, risks, and decisions needed.
- Lead and develop a team of 10 across Quality Assurance and Education & Enablement.
- Build processes that connect quality findings to training priorities.

### Education & Enablement
- Redesign Enrollment onboarding to improve engagement and reduce time to proficiency.
- Blend instructor-led training with scalable, self-paced learning through an LMS.
- Maintain the Enrollment Specialist knowledge base and handbook as an accurate, accessible source of truth.

### Quality
- Identify and implement AI, automation, and other technology solutions to improve quality-assurance efficiency.
- Own monthly QA processes, including call evaluations, coaching, calibration, and performance reporting.
- Continuously refine quality standards to measure meaningful outcomes.

## Requirements
- 6–8 years of experience in operations, program management, and people leadership within a high-growth startup.
- Experience managing teams and driving performance through coaching, clear expectations, and accountability.
- Experience building and scaling operational programs and processes.
- Experience presenting strategy and results to senior leadership and using data to support recommendations and decisions.
- Senior-level cross-functional partnership with Operations, Product, Data, or similar functions.
- Experience owning metrics and reporting for a function or program.
- Strong operational and program-management skills.
- Ability to prioritize competing demands, operate in ambiguity, and deliver outcomes independently.
- Comfort analyzing data and drawing conclusions from it.
- Interest in AI, automation, and evaluating new technology.

## Nice to Have
- Experience with employee training and quality-assurance programs.
- Experience in onboarding design, coaching frameworks, or quality-review processes.
- Healthcare experience and familiarity with healthcare terminology and regulations.

## Compensation & Benefits
- No compensation or benefits details were provided.

## Similar jobs

- [HR Business Partner](https://hotfix.jobs/jobs/ec767532-4c21-4a8b-be16-1e74a136df31) - Parafin - San Francisco, CA - $200k – $250k/yr
- [Senior Compensation Partner](https://hotfix.jobs/jobs/47edb9f1-a1d0-4aab-9566-3453a864cc09) - Gusto - San Francisco, CA - $181k – $224k/yr
- [Senior Learning Experience Lead, Onboarding & Enablement](https://hotfix.jobs/jobs/26f681eb-bd3c-4d7d-b771-706595251168) - Replit - Foster City, CA - $160k – $190k/yr
- [Office & Workplace Lead](https://hotfix.jobs/jobs/86e1aa05-5ee2-43aa-972d-244fce3303e9) - Broccoli AI - San Francisco, CA - $105k – $120k/yr
- [Senior People Business Partner](https://hotfix.jobs/jobs/0c7ceca5-05fc-43cb-bd37-99d0be12d69f) - Mixpanel - London, United Kingdom

**Apply:** https://hotfix.jobs/jobs/ec95993d-39cd-4471-9f90-db2a43bb98a3
**Canonical:** https://hotfix.jobs/jobs/ec95993d-39cd-4471-9f90-db2a43bb98a3