# Benefits Operations Associate, Carrier Connections

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $42k – $67k/yr
**Experience:** 1+ years
**Skills:** Benefits Administration, Customer Support, insurance carriers, Project Management, Problem Solving, Root Cause Analysis, Process Automation, conflict resolution, SaaS
**Posted:** 2026-08-07

> Resolves benefits and enrollment issues for US-based customers and insurance carriers, coordinating with internal teams to investigate root causes and improve processes and automation. The role requires 1–3 years of customer-facing operations, implementation, or support experience and strong communication and organizational skills.

## Job Description

## Responsibilities
- Act as the primary point of contact for US-based customers, US-based insurance carriers, and internal partners while owning end-to-end resolution of benefits and enrollment issues.
- Root-cause complex issues and collaborate with Product, Engineering, and other internal stakeholders to define and implement process, product, and automation enhancements.
- Communicate with stakeholders throughout assigned projects.
- Manage complex escalations and issues.

## Requirements
- **1–3 years of experience** in a customer-facing operational role, such as implementation, support, or operations, with a US-based fast-paced organization.
- Strong written communication skills; verbal communication skills preferred.
- Strong project management and organizational skills, including attention to detail, excellent work product, time management, and execution.
- Strong problem-solving, research, and conflict-resolution skills.
- Strong desire to learn subject matter and new processes.

## Nice to Have
- Prior experience at a SaaS or startup company.

## Compensation and Benefits
- Competitive salary, benefits, and equity.

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**Apply:** https://hotfix.jobs/jobs/ec7ef04d-f387-4e2c-a97a-31d59753a14f
**Canonical:** https://hotfix.jobs/jobs/ec7ef04d-f387-4e2c-a97a-31d59753a14f