# IT Manager

**Company:** [Retell AI](https://hotfix.jobs/companies/retell-ai)
**Location:** Redwood City, CA
**Role:** IT Support
**Salary:** $83k – $135k/yr
**Experience:** 3+ years
**Skills:** macOS, Google Workspace, MDM, Identity Management, Rippling, Okta, Python, Bash, Jamf, kandji, intune, soc2
**Posted:** 2026-07-30

> IT Support Engineer responsible for employee onboarding/offboarding, hardware/software troubleshooting, managing Google Workspace/MDM/SSO platforms, security compliance (SOC2), device inventory, and building automations for internal IT workflows at a fast-growing AI startup. Requires 3+ years IT support experience, macOS administration, and a bachelor's degree.

## Job Description

## Key Responsibilities
- Own employee onboarding and offboarding
- Configure laptops and workstations
- Troubleshoot hardware and software issues
- Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms
- Support office networking, conference rooms, printers, and internal technology
- Maintain endpoint compliance
- Manage device inventory
- Support SOC2 compliance initiatives
- Conduct access reviews and security audits
- Help improve internal security practices
- Manage hardware inventory
- Improve IT documentation
- Support office operations and employee productivity
- Partner with People Operations on onboarding and offboarding
- Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows
- Continuously improve internal tooling and eliminate manual processes

## Requirements
- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field
- 3+ years of IT support or systems administration experience
- Experience administering macOS devices
- Experience with Google Workspace, MDM platforms, and identity management
- Strong troubleshooting and communication skills

## Nice-to-Haves
- Startup experience
- Experience with Rippling and Okta
- Python or Bash scripting
- Automation experience
- SOC2 compliance
- Jamf, Kandji, or Intune administration

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**Apply:** https://hotfix.jobs/jobs/ec682fd6-e13c-491e-a47d-102853b18e58
**Canonical:** https://hotfix.jobs/jobs/ec682fd6-e13c-491e-a47d-102853b18e58