# Director, IT

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA, New York, NY
**Role:** IT Support
**Salary:** $224k – $336k/yr
**Experience:** 10+ years
**Skills:** It Operations, Systems Engineering, Network Engineering, Identity And Access Management, Okta, Jamf, Mobile Device Management, Google Workspace, Microsoft 365, Enterprise Networking, SCIM, SAML, SSO, Zero Trust
**Posted:** 2026-08-14

> Leads internal IT operations, systems and network engineering, endpoint and identity platforms, office infrastructure, and media technology while building teams and operational strategy. Requires 10+ years in IT operations or infrastructure, leadership experience, and a security-first approach.

## Job Description

## Responsibilities
- Own the strategy and day-to-day execution for IT Operations and Systems & Network Engineering, including end-user support, endpoint management, identity, collaboration, and network infrastructure.
- Own A/V, conference room, and live production technology, partnering with Communications and Workplace on all-hands, executive broadcasts, and live events.
- Lead, coach, and grow a team of managers and senior engineers, and establish new IT infrastructure engineering roles as the function scales.
- Set and maintain service-level standards for global IT, including response times, uptime, and employee experience across offices and regions.
- Drive the technical roadmap for systems and network architecture, including identity lifecycle, SCIM/SAML/SSO, zero-trust network design, and high-availability infrastructure.
- Partner with Security to ensure systems and processes meet requirements for SOC 2, encryption at rest and in transit, and SSO/SCIM for systems handling employee data.
- Own IT infrastructure delivery for office buildouts and global expansion, working with Workplace and vendors from design through go-live.
- Manage the IT operations and infrastructure budget, vendor relationships, and procurement in partnership with Finance and Procurement.
- Establish operational rigor through change control, incident and root-cause processes, asset management, and ITSM practices.
- Build a roadmap and reporting cadence that gives leadership visibility into IT health, risk, and investment.

## Requirements
- Minimum 10 years of experience in IT operations and/or systems and network engineering, including at least 4 years leading teams such as managers or senior individual contributors.
- Deep hands-on experience with modern IT infrastructure, including identity and access management such as Okta, endpoint management such as JAMF/MDM, cloud collaboration platforms such as Google Workspace or Microsoft 365, and enterprise networking.
- Experience scaling IT operations and infrastructure in a high-growth company, including multi-office or global environments.
- Security-first judgment and experience partnering with Security or Compliance teams; understanding of SOC 2, SSO/SCIM, and data protection requirements.
- Experience owning budgets, vendor relationships, and procurement decisions.
- Strong communication and stakeholder management skills, particularly with non-technical teams.
- Ability to work effectively in a fast-paced, high-growth, global environment.

## Nice-to-haves
- Experience overseeing A/V, conference room, or live event production technology, or managing a media/production function.
- Experience supporting a security-conscious or regulated environment such as legal, fintech, or healthcare.

## Compensation
- $224,000 - $336,000 USD

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