# Staff Product Designer

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Product Design
**Salary:** $159k – $208k/yr
**Experience:** 8+ years
**Skills:** user-centered design, UI Design, ux research, Design Systems, Product Strategy, facilitation, Presentation Skills, Figma, user flows, saas design, b2b design
**Posted:** 2026-07-29

> Staff Product Designer responsible for leading end-to-end UX/UI design for Twilio's customer onboarding and compliance features. Independently drives product strategy, research, multi-state interface design, and cross-functional collaboration to deliver superior customer experiences at a global SaaS company.

## Job Description

## Skills & Responsibilities

**Product Strategy**
- Use customer and product expertise to contribute early and often to your product team's roadmap.
- Advocate for how work gets prioritized by drawing on your understanding of business goals.

**Craft & Execution**
- Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences.
- Utilize and help evolve the design system when needed.

**Research**
- Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.

**Teamwork & Communication**
- Clearly document and articulate decision-making in a way that is easy for different audiences to understand.
- Independently manage feedback and escalate risks appropriately.

**Leadership**
- Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team.

**Project Management**
- Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully.

## Qualifications

**Required**
- Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.
- Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.
- Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.
- A "Builder" mindset with a track record of driving initiatives forward with resilience and adaptability.

**Desired**
- 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.
- Bachelor’s or Master’s in the field of Human Computer Interaction or Design.
- Experience at a SaaS software company serving B2B customers.

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