# Client Value Partner - Technology Consultant

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Remote
**Role:** Customer Success
**Experience:** 15+ years
**Skills:** Customer Success, Strategy Consulting, Change Management, SaaS, Solution Design, Ai Transformation, Project Management, Executive Communication, Program Management, Process Mining
**Posted:** 2026-08-17

> Leads strategic customer relationships and large-scale transformation programs, guiding executive stakeholders toward measurable value and adoption of a SaaS platform. Requires 15+ years of relevant industry, customer success, or consulting experience, strong solution design and change management expertise, and extensive travel.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
- Establish program roadmaps and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams efficiently and promptly.
- Align Celonis delivery with customer strategy and targets to solve business-critical problems.
- Drive value realization and adoption, ensuring high-quality, on-time project completion, customer satisfaction, and achievement of usage and adoption targets.

### Community Building and Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish feedback loops to gather insights and improve products and services.
- Represent the customer internally and align product development and service offerings with customer needs and feedback.
- Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
- Collaborate on innovation and new asset development, contributing to playbooks, resources, and tools for the value engineering team.

## Requirements
- Minimum **15 years** of relevant customer success, strategy consulting, or related industry experience.
- MBA strongly preferred.
- Proven experience driving measurable results through large-scale, end-to-end transformation programs.
- Strong exposure to change management practices.
- Ability to navigate large global organizations and persuade stakeholders using data, facts, and confidence.
- Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
- Consultative approach when engaging with senior executives.
- Strong understanding of SaaS platforms and technology stacks, with experience in solution design.
- Strong team player with a patient and entrepreneurial leadership style.
- Project management skills and the ability to organize and manage multiple workstreams.
- Strong communication skills and ability to translate Celonis use cases into a customer's business landscape.
- Self-motivated, proactive team player who can thrive in fast-paced, collaborative, and ambiguous environments.
- Willingness to travel approximately **70%** to meet customer needs.

## Nice-to-Haves
- Experience with AI-based transformation.
- Experience designing and rolling out AI solutions.

## Compensation and Benefits
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Inclusive parental leave: 24 weeks for primary carers and 12 weeks for supporting carers.
- Unlimited PTO in applicable regions and generous PTO globally.
- Flexible hybrid work model.
- Learning framework, mentorship programs, and dedicated learning platform.
- Subsidized Wellhub memberships and mental health counseling.
- Paid time off for community and environmental volunteering.

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